Tagged: reading list

Reading list: Analyzing great product teams

As a product-led company, we have put great thought, time, and energy into how we organize our product teams.  After all, excellent design and engineering can only come from product teams that are empowered...

Reading list: Platforms, ecosystems, and partnerships

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Over the past few...

Reading list: Thinking about design

Intercom is a proudly product-first company, with a focus on delivering great product that helps our customers build relationships with their users. Being product-first or product-led has shaped our culture and ethos in very...

Reading list: Know your customers

Our mission, as we have often discussed, is to make internet business personal – that goal underpins everything we do and build. One key aspect of forging these personal relationships is not just that...

Reading list: Advice for customer retention

We continue our series of posts looking back through the Inside Intercom archive with a selection of some of our most popular posts on customer retention. This has long been one of the most...