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For the term "Organizational Performance".

DDI: Best-Practices in Building the Leadership Pipeline

Organizational focus on succession management will continue to grow as a result by the limited and narrowing skilled labor market, according to recent research by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), underwritten by Development Dimensions International (DDI). How Best-in-Class organizations address the pressures of a tightened labor market, as well as the results they’ve achieved by doing so, are highlighted in the new benchmark report by Aberdeen Group, Succession Management: Addressing the Leadership Development Challenge. Aberdeen revealed that the foundation of an effective succession management program lies in a solid competency framework as well as a standardized performance management process. In fact, organizations that achieved Aberdeen’s Best-in-Class designation for this study are 45% more likely than all other organizations to have clearly defined success profiles (knowledge, experience, competencies and personal attitudes) for key positions. “When it comes to identifying high-potential talent, it is critical to evaluate their performance equally,” said Jayson Saba, senior research associate, human capital management at Aberdeen. “Viewing succession candidates through the same looking glass allows organizations to compare apples to apples and make better decisions for selecting leadership candidates.” Moreover, this research highlights the importance of establishing accountability at the management ranks for ensuring a qualified leadership pipeline. To this point, Best-in-Class organizations are 62% more likely than Laggard organizations to have a systematic process where senior managers regularly review the performance and progress of high-potentials enrolled in development programs. According to Kevin Martin, Aberdeen’s vice president and principal analyst for human capital management, “this research compliments and reinforces research we’ve conducted across other elements of talent management, specifically performance management and learning and development, where we see Best-in-Class organizations view employee development more as a collective effort rather than an individual’s sole responsibility”. The research also found that integrating succession data with other talent management elements has yielded great benefits in terms of workforce knowledge management. Best-in-Class organizations are more than twice as likely as Laggards to integrate succession data with performance management and learning and development applications. Saba added, “Integrating talent management data provides organizations more visibility into the development of high-potentials and improves their decision-making ability when it comes to determining promotion readiness.” Read more.

DDI Announces Online Assessment System Manager Ready

Development Dimensions International (DDI) announces the launch of Manager ReadySM, an online frontline leader assessment that combines the efficiency of a technology-driven process with insights of live assessors-leading to a realistic participant experience and in-depth insight into leadership capability and performance. This real world simulation provides organizations with critical information used to make decisions about who is ready for frontline leader roles and how people can develop in those roles to be more effective. Through the use of a computer-based simulation that utilizes streaming audio and video, candidates experience a ‘day-in-the-life’ of a frontline leader and are given the opportunity to respond to problems and inquiries presented through open-ended emails, video voicemails, planning activities and problem-solving exercises. These various data points contribute to a high-quality diagnosis of an individual’s leadership capabilities, giving companies more than 900 participant performance data points that roll up to 9 critical core leadership competencies that determine how a global leader will perform on the job. “Frontline leaders are more critical today than ever. They make the day-to-day decisions that make or break the business,” Scott Erker, Senior Vice President of Selection Solutions at DDI said. “We hear more and more that they’re not ready for the job the organizations needs them to do. Our goal, with this innovation, is to identify the gaps between what skills leaders have-and what skills they need to be successful.” Manager Ready incorporates the high-touch method of extracting real behaviors through simulations and trained assessors scoring those behaviors. In the past, this type of information would require a significant investment-Manager Ready provides high-value diagnosis at a fraction of the cost. Unlike multiple choice tests where participants choose actions from a static list, Manager Ready participants respond in open-ended formats, allowing candidates to reply exactly as they would on the job. The advantage is that it is more realistic to participants and the responses are more reflective of how they handle challenges in the real world. “This data has some teeth, which in an organization like ours is hugely important,” said Tim Toterhi, senior director of global organizational design for Quintiles. “Part of the reason we like Manager Ready is that it gives us robust, fact-based data to help enhance the decision-making process for selecting people-either for promotions or for hiring them into the organization.” Manager Ready participants are scored on how they resolve conflicts with customers and coworkers or how they coach a direct report through a difficult situation. In turn, organizations receive insight into how the candidates perform in these tasks, and measure a participant’s readiness for leadership across nine critical managerial competencies: Coaching for Success, Coaching for Improvement, Managing Relationships, Guiding Interactions, Problem Analysis, Judgment, Delegation & Empowerment, Gaining Commitment, and Planning & Organizing. These competencies were chosen based on more than 700 frontline leader job analysis studies conducted by DDI across the world as well as the millions of leaders trained and assessed by DDI over the last 40 years. “Manager Ready gives organizations deeper insight into the strengths and development needs of their current and future frontline leaders, ensuring better hiring and promotion decisions and improved diagnosis for accelerating development,” Erker said. “The bottom line is that organizations need to find leaders who are ready to take-on the challenges of the new economy.” About DDI Founded in 1970, Development Dimensions International, a global talent management expert, works with organizations worldwide to apply best practices to hiring/promotion, leadership development, performance management and succession management. With 1,000 associates in 42 offices in 26 countries, the firm advises half of the Fortune 500. For more information about DDI visit http://www.ddiworld.com/aboutddi

Corporate pandemics of 2006

Inspired by a batch of recent frustrating consulting gigs, a battery of medical check-ups and the current buzz about pandemic preparedness, here are my predictions for six emerging corporate pandemics that trainers will have to deal with in 2006: 1) Ulteriorsclerosis – the clogging of an important initiative by personnel or policies, for spurious reasons that mask more pernicious ulterior motives. Widespread ulteriorsclerosis will lead to the demise of several organizations in 2006. The disease, once it takes hold and starts to spread, can only be cured by surgical OD interventions. It manifests itself in the right projects not being approved, or not moving forward, for apparently good reasons which, with persistent investigation, turn out to be fatuous. Ulteriorsclerosis is typically artificially induced by the idle, the desperate, or the power hungry, and can be career threatening to diagnose. 2) Nearly Ubiquitous Wireless Mobile Informal Learning Syndrome (NUWMILS) – the propensity to instantly learn only what one needs to learn in order to perform, when and where the performance is required. Also referred to as Schizogooglia, it will evolve in cultures where networked knowledge links of known quality and reliability become so intuitively accessible that it will be like having multiple brains in your head. Sporadic outbreaks have been occurring with increasing frequency, and now seem set to attain pandemic status in 2006. Once it loses its stigma and is accepted as a blessing rather than a curse, NUWMILS will be renamed “ambient learning” and at least three gurus will claim to have invented the term. 3) Mailanoma – the unrestrained metastasizing of productivity-sapping email, texting, and instant messaging, leading to complete breakdown of one’s ability to communicate. While much of this has been from externally inflicted spam, as 2006 progresses there will be increasing volumes of malignant messaging that are internally generated through quite unnecessary cc-ing, bcc-ing, and e-messaging of people sitting whispering distance apart. As communication is the life blood of organizations, malfunctioning of the system can cause a serious breakdown in performance – and in the ability of training to have an impact. 4) Infobesity – the deleterious effect of excessive data consumption on the fitness and agility of individual and corporate minds. With the volume of new data being produced doubling every three days (vs. every three decades a few generations ago), Infobesity will become dramatically debilitating, though it will stimulate the growth of technology filtering tools. Those who master infofiltering will jog confidently through the fog, while those who don’t will keep staggering into lampposts. Employees and teams with calcified knowledge filtering modes will become alienated and resentful, unable to compete, and decreasingly productive. Fortunately for them, they make up most of upper and middle management, and still dominate the shareholders of most large companies. So they will hold onto legacy processes and implement new glass ceilings to keep info-savvy juniors from gaining power (often by inducing ulteriorsclerosis in the relevant area). Unfortunately for their companies, the info-savvy are subversive, mutate rapidly, are well networked, and will job hop into smaller, more fluid entities that will collaboratively run competitive rings around the big corporations. 5) Organizational Incontinence – the involuntary leaking of things you’d rather not have others see. As the networked world brings on premature aging in organizations, they will start to leak at increasingly alarming rates. They will leak knowledge (IP Incontinence) as their walls become porous and their employees network outside of the company to gain the insights they need to get things done. They will leak processes, as much that used to be done in-house becomes outsourced. They will leak secrets, as staff start to blog and podcast without the censoring filter of Corporate Communications. And they will suffer from increasing motivational incontinence as employees finally lose all sense of belonging to a cohesive caring organizational family. This in turn will lead to the leaking of valuable employees. Organizational Incontinence, in all its forms, may require a significant rethink of the role of learning services, and its repositioning as an aid to the enhancement of an individual’s market value. 6) Learning Impact Myopia – the failure to expect or demand that learning initiatives have lasting effects. Like most other things in corporate life, training activities will be evaluated more and more on what effect they have on each quarter’s financial results, rendering longer term impacts irrelevant, and in turn making the development of long-term programs pointless. When trainers struggle to develop interventions that have lasting impact, they will be told that such esoteric stuff simply does not matter, and will be pressured into providing instant gratification to the bean counters. Learning Impact Myopia and Schizogooglia both seek faster short-term solutions to the expertise problems, but for different reasons. Trainers may have to selectively succumb, while still fighting for some strategic surgical impact. [Paradoxically, Surgical Learning Impact Myopia (SLIM) — the deliberate implanting or nurturing of e-learning 2.0 where appropriate — may give SLIM organizations added vigor and longevity]. Be prepared! The future will be a dangerous place if you relinquish control of your integrity to the organizational pandemics. Compliments of the season to all, and may your 2006 be filled with health, wealth, and happiness! Godfrey Parkin

Be a Leader of Change! Resistance is Futile.

Facilitating Change is a World Class Sales Competency that needs attention! This subject is so COMPLEX and CHAOTIC that it is very difficult to explain, manage or measure. As a Trainer, it is critical now for you to be able to understand how change affects your company and is reflected in your training. Let’s keep this SIMPLE! Your company is most likely affected by harder economic conditions today and will be driven to improve efficiency, productivity, and service quality. The training methods and outcomes you present to your employees will be a measuring stick for these improvement changes.Change happens CONSTANTLY and you must be able to ADAPT to it. Business Change – Sales Training In Sales Training, be sensitive to teach your team about the size and scale of any management decision. – small to large – and how it affects operation, sector, location, history, and employee population. Change is about moving an organization from a current position to a future condition, for the purpose of marketplace strategy and employee workplace performance alignment. Evaluating sales and marketing change strategies can be done by looking at other company case studies and ROI analysis. But, beware! “Tested” sales strategies and implementations that have been tried before by other organizations may not be the best one for your company or for your team to experience! Also, be careful to look at the effects of bringing in other Subject Matter Experts or Consultants who have had successful outcomes using “tried and true” methodologies that have worked for them in the past. These too may not work in your particular organization. Make sure that the new change initiative is a process to be facilitated rather than a plan that can be dictated to the employees The People vs. YOU! Facilitating change through people is very TOUGH because people are TOUGH and generally RESISTANT to anything that is different than what they are used to – especially if they have created a habit or routine that seemingly makes their life easier. People are more reactive than proactive and changing anything in their world (personal or work environment) can be confusing to deal with! However, through honesty and being straightforward about your change strategy, you can break through any resistance that people give you. The TRUTH will always set you free, even in business where money seems to be king over the people. Nothing could be farther from the truth! You cannot run a business without the power of people. The love of people is the root of successful business in sales! If there is a change initiative approaching where people are involved, brace yourself for the resistance. You can guarantee that too many opinions will be involved! So, like the good Boy Scout or Brownie, “Be Prepared” to brace yourself emotionally and intellectually for the upcoming change challenges presented in front of you. People present problems all the time at the top, middle or bottom of any organization – that will need to be dealt with if the company is to succeed overall. Many organizational studies say that the best change efforts are better left to employee engagement and creative teams rather than top down leadership. Many change efforts have failed because the company demanded the change process to be handled and controlled by corporate policy and procedure with little or no creative thinking allowed. According to Hank Garber, CEO of National Risk Managers in Long Island, NY, (natlriskmgrsltd@aol.com), one way to engage employees in facilitating organizational change is to “make your employees your partners in the process of change”. He also states that you can gain “greater and more effective communication- internal & external- by working to create a sales orientation that permeates every part of a business, leading to increased revenue, client retention, and loyalty by customers and employees. The focus of change should be for the betterment of everyone in the organization as it relates to increase business results that sustain organizational growth.

ASTD Unveils Latest Research on Mobile Learning at ASTD 2011

Mobile technology has revolutionized the way people access information. In 2008 for the first time in history, mobile access to the Internet exceeded desktop computer access. The implications for the workplace learning and development profession are profound, which is why today ASTD unveiled its latest research on mobile learning at the 2011 International Conference & Exposition – a gathering of more than 8,000 learning practitioners from around the globe. What does the penetration of mobile technology mean for learning professionals and the learning function? How will it affect instructional design? What influence, if any, will device manufacturers, platform providers, and software developers have on mobile learning’s future? ASTD and the Institute for Corporate Productivity (i4cp) partnered to investigate the topic, and the resulting report Mobile Learning: Learning in the Palm of Your Hand addresses these questions and many others by examining the existing literature, and speaking with practitioners and thought leaders from organizations that are adopting mobile learning applications in an effort to increase organizational learning and performance. This report provides the foundational knowledge for organizations to “get smart “on the current state and future of mobile learning, which has been found to be directly correlated with high performance. Recommendations for formulating a mobile learning initiative are included in the report. Some of those recommendations are Mobile Learning: Learning in the Palm of Your Hand is available through the ASTD Store.


A new report released by the American Society for Training & Development (ASTD) shows an overall commitment to the learning function exists in the current tough economy and learning budgets are not being reduced as drastically as in previous economic downturns. Analysis of the report’s data also indicates that a substantial reduction in learning resources was correlated with lower market performance and lower learning effectiveness. The ASTD/i4cp report, “Learning in Tough Economic Times: How Corporate Learning is Meeting the Challenges,” found that while four in ten respondents said the economy had forced them to reduce learning resources to a high or very high degree, extensive cuts to learning programs or content was the exception not the rule. The majority of survey respondents (67.2 percent) indicated they are looking for ways to be more efficient and effective on tighter budgets, while 37.9 percent said their firms emphasized learning to a greater extent in this economic downturn. The new report also shows that only slightly more than one-quarter of survey respondents said the learning function’s ability to meet organizational learning needs has suffered in the current economic downturn to a high or very high degree. Other key findings include: The report also notes best practices being used for learning in a down economy, with three themes emerging: involving subject matter experts in the learning process; leveraging technology better; and raising awareness of cost issues. Two specific best practices include crafting learning around smaller chucks of content by honing focus and presentation times, and staying the course realizing learning will bring benefits in employee engagement, retention, and overall organizational strength. Click to read the executive summary of “Learning in Tough Economic Times.”

ASTD Presents 21 Excellence in Practice Awards

During its 2010 International Conference & Exposition held here, the American Society for Training & Development (ASTD) presented the Excellence in Practice Awards and Citations to 38 organizations from eight countries: England, Hong Kong, India, Philippines, Taiwan, The Netherlands, Turkey, and the United States. The Excellence in Practice Awards program recognizes organizations for results achieved through learning and performance practices and solutions. From 131 submissions, 21 awards and 38 citations were given in nine categories: career development, diversity and inclusion, learning technologies, managing change, organizational learning, performance improvement, training management, technical training, and workplace learning and development. “The winning organizations advance the knowledge and strategic importance of the training and development profession,” notes Tony Bingham, ASTD President and CEO. “The accomplishments demonstrate how the alignment of learning to organizational goals and strategies increases the performance and success of organizations worldwide.” The Excellence in Practice Awards are presented to those organizations with proven practices that have delivered measurable results in achieving organizational goals. The organizations and their partners selected to receive Excellence in Practice Awards are: The Excellence in Practice Citations are presented to those organizations with practices that have shown that they will demonstrate measurable results. The organizations and their partners selected to receive Citations are:

ASTD Offers New Training Resources for Public Sector Professionals

Government agencies, like private sector organizations, continually look for ways to increase efficiencies and improve agency performance. Having a knowledgeable, skilled workforce is a critical step in meeting those goals. To help managers and learning professionals build their talent, the American Society for Training & Development (ASTD) has several new offerings tailored specifically to the needs of professionals in the public sector. One certificate program, “Managing Talent for Mission Success,” is designed for managers and supervisors, training and development practitioners, and HR specialists in the federal government. This practical two-day workshop will enable participants to better leverage their role in the organization to more effectively inform, influence, and lead talent management in support of mission achievement. Participants will explore a six step process: Other ASTD certificate programs explore topics relevant in the public sector like training design and delivery, coaching, human performance improvement, managing organizational knowledge, and measuring and evaluating learning. ASTD offers other beneficial resources to public sector employees. Through its content licensing program ASTD enables agencies to deliver learning libraries to agencies’ protected websites, providing employees with access to cutting edge training materials. The Public Manager, a quarterly journal dedicated to encouraging professionalism and high performance in all levels of government, gives public managers and executives the opportunity to write and share ideas about critical public management issues. ASTD Press offers books that can help managers and training professionals in the public sector such as High-Impact Middle Management: Solutions for Today’s Busy Public Sector Managers, written by Lisa Haneberg. More information about ASTD’s resources for the public sector is available at http://www.astd.org/ASTD/Government/.

A Cliffside View of Government Oversight

Having mused over The Public Manager’s fall 2010 forum (presently in layout) on lessons learned from Katrina and the more recent BP oil spill in the Gulf of Mexico – it’s hard not to get sick over government’s failure to see in advance that something was terribly wrong, about to go over the cliff. Within the past several months, I’ve read in the morning newspapers articles like: “$8.7 billion in Iraqi cash not traceable” – the subtext being “An audit finds the Pentagon cannot account for the money meant for reconstruction” “FBI director says he doesn’t know the extent of cheating” – the subtext being “(does) the FBI know its own rules for conducting surveillance on Americans?” “On Day 100, lessons learned from the (BP) spill” – one of the biggest being “Regulators shouldn’t sleep with industry” “Offshore drilling to require stricter environmental scrutinyending a practice in which government regulators essentially rubber-stamped potentially hazardous deepwater projects” “(US) Coast Guard OK’d frequent use of dispersants, reports indicate” – subtext being despite the Obama administration’s direction and the EPA’s urging to restrict use of dispersants to ‘rare cases’ upon appeal, “the approval process (administered by the Coast Guard) appears to be somewhat pro forma” “Feds urged work on pipeline in Mich. Spill” – the subtext being despite urging from the US Department of Transportation’s pipeline safety agency (Pipeline and Hazardous Materials Safety Administration) that the Canadian company operating the system check for corrosion problems in the 1900-mile network, the work wasn’t done and an estimated 1 million gallons of crude oil escaped into the Kalamazoo River in southern Michigan. Compared to these “downers,” I also read one article that actually caught public managers getting their oversight function right. Such as “Area beaches mostly clear of pollutants, testing shows;” – the subtext being “Palm Beach County (FL) exceeded standards for two types of harmful bacteria…” Yea, we’re testing and disclosing our research findings timely!! As someone who spent virtually all his government career in federal Executive Branch agencies – mostly in program operations – my view of oversight responsibility is that it starts at the front lines. That is, with organizations having delegated authority for implementing programs and related “legislative and appropriated authorities.” Yes, even those programs not run directly by career federal civil servants, but through states and localities, nonprofit grantees, and private sector contractors. Alongside these line organizations (mainly the cabinet departments and their sub-cabinet off-shoots, such as FEMA, IRS, the SEC, and the Federal Reserve, for example), are organizations that serve the President, Department Heads, and the Congress in their own oversight of our front-line overseers (e.g., OMB, OIGs, GAO, etc.). Moreover, these same line organizations are stewards of the public trust – protecting our nation’s resources, assets and the unique missions embedded in their organizations’ charters. For example, the US Department of the Interior’s National Park Service and Fish & Wildlife Service; the Department of Commerce’s National Weather Service, Bureau of the Census, National Institute of Standards & Technology and Patent & Trade Office; the Department of Agriculture’s Forest Service, Animal Plant Health Inspection Service and Food & Nutrition Service; the Department of Health & Human Services’ Children’s Bureau, Centers for Disease Control & Prevention, and the Food & Drug Administration; to name but a few at the federal level that make the local newspapers and, on occasion, 60 Minutes whenever something goes awry. So…we should have lots to talk about on the matter of oversight and stewardship – hopefully with a focus on systems in place and organizational cultures prepared to keep things from going awry. Sort of a ‘Catcher in the Rye’ subtext, you might say. All of this is good news if what we’re after is an open dialogue on the full range of oversight and stewardship responsibilities exercised at every level of government. We’ll do our part by having more on the theme of “Best Practices in Oversight, Stewardship and Accountability” in the winter issue of The Public Manager, on our Web site ( www.thepublicmanager.org ) and in events through the remainder of 2010 and into 2011. In the meantime. let us hear from you on what your organization is doing to raise the bar on its oversight and stewardship performance to keep its charges from going over the cliff. – Warren Master, President & Editor-in-Chief, The Public Manager

4 Ways Sales Coaching Can Help New Hires

Many sales managers try to build their sales team with experienced salespeople who have a proven track record in their industry in a way to help them “hit the ground running.” But what if you are unable to find highly skilled salespeople for your industry? Even if sales managers have the ability to assess critical success indicators in their sales recruits (such as personality, drive, ambition, or compatibility, etc), how can sales managers help their new sales team members decrease ramp up time and the time required to achieve their first sale? Even if salespeople are hired because they can bring an extended rolodex of contacts with them, how can sales managers help them achieve success and leverage that contact list with the most effectiveness? These three examples of real-world sales challenges (finding the right people, deceasing ramp up time, and helping salespeople leverage their strengths) point to a dynamic, challenging, and non-standardized selling process. The approach that sales managers take to address these challenges (and others) must support uniqueness — the organization is unique and the salesperson is unique. Let’s face it, no matter how solid the recruiting, and selection process is, sales managers still need to support their sales team members — nobody can do it alone. A key measurement indicator to this reality is sales team turnover. Within the United States, high sales team turnover is an unfortunate reality faced by many sales managers. Why does sales turnover exist? Many factors, such as a sales recruiting process that isn’t fully aligned, or a sales training program that is less than adequate can contribute to increased turnover. To combat high turnover rates, more and more sales managers have turned to sales coaching as a way to help the sales team increase their competency and capability with the sales job they’re in. Sales coaching can help address three important questions: – Does the salesperson’s purpose fit with your organizations’ vision? – Does the salesperson’s character fit within your organization’s culture? – Does the salesperson’s ability fit within your organization’s sales process? Does the salesperson’s purpose fit within your organization’s vision? A well thought out sales coaching program can help identify if a sales team member’s purpose is in alignment with the organization’s vision. The purpose of a salesperson is typically comprised of his or her needs and personal vision. More importantly the factors that motivate him or her are the catalyst that fuels their quest to fulfill their purpose. Individual need for achievement and personal goals are analyzed within the context of the client company vision, organizational values, and organization goals. If the individual cannot find the inner motivation to help the organization attain its future goals and vision, then the ability to help the firm grow is hampered and the candidate would most likely not be a good fit. A good sales coach must be aware of this. Does the salesperson’s character fit within your organization’s culture? A well defined sales coaching program can help assess if the individual’s character is in alignment with the organization’s culture. A person’s beliefs and ethical mindset must fit within the culture of the firm where they will work. Most sales managers understand that the “character fitting the culture” dynamic is a key contributor to success (or failure). A good sales coaching program can help the salesperson fit in and have an impact to their organization. The culture of the organization will often challenge a sales coach to help the salesperson identify critical team values, norms, and beliefs. More importantly, the sales coach can help the salesperson as they try to attain critical business goals. The vision of the organization must be embraced by the individual. And remember, that character is comprised of their personality traits (such as extroversion, openness, agreeableness, etc) and their emotional intelligence. Does the salesperson’s ability fit within your organization’s sales process? A great coaching program for sales teams is a key driver of sales competence. Sales competence is defined as the salesperson’s knowledge, skills, or abilities to perform. Sales skills are based on a sales person’s knowledge of their position requirements as well as their capacity to perform the necessary work. For sales positions, these abilities could include the ability to understand where the future customer is in their buying process as well as what type of buying style they are using. Abilities are also comprised of the underlying knowledge needed to succeed. Different types of knowledge are needed for different types of sales environments and sales processes. As an example, the knowledge needed to sell into the federal government is different than the knowledge needed to sell commercially. Both the individual’s skill and the business outputs are assessed through past experience and track record. Past performance is important to determine applicable skill of the individual as well as the viability of the company. Let’s face it, sales training programs can fall short on helping new salespeople make ‘heads or tails’ of their organization. A new salesperson may have critical questions that they need to address in areas of culture, process, character, vision, and competency. A well designed sales coaching program can help sales managers stay focused on the most important levers that will help attain revenue, while addressing the real-world aspects of selling that can cause confusion, lack-of-focus, or a lack of motivation. Through effective sales coaching, organizations can better support their sales training programs through reinforcing key sales training knowledge out in the field, where the action is. Sales managers, coaches, and trainers, should build their sales training with sales coaching in mind, and solid tools, processes, and job-aids from reputable organization can help fast-track sales coaching success.

Lifting Leadership and Changing Culture Through Project Management Excellence (TU113)

Project Management Excellence (PMX) is a cultural transformation using leadership development and project management to enhance already formidable skills to deliver projects. It’s more than technical training; it requires aligning leadership mindsets and building leadership skills across organizational levels, from sponsors to project managers. The mix of leadership alignment, a robust technical approach, and customized leadership development are the heart of creating both high performance and…

Driving a Championship Healthcare Culture by Leveraging a Role-Based Operational Management Platform

Healthcare workers want to do their best, but working in a complex system without the right tools can lead to frustration and even bullying, affecting interpersonal dynamics. Workers need a talent management tool that will both facilitate collaboration and humanize the workplace. This webcast will describe how an efficient performance management and talent management program can combat workplace bullying and toxic work environments, leading to a championship culture. We will illustrate the direct relationship between communication and workplace culture and the barriers to achieving organizational excellence.After attending this webcast, participants will be able to: define workplace bullying articulate the impact bullying has on the patient, employee, and organization identify the manager’s role in influencing workplace culture review solutions to combat bullying and toxic work environments.

The Case for Measuring Intangibles

Beyond the standard business metrics of revenue and margin lay a spate of organizational intangibles, which must be measured before they can be managed.

The August 2011 T+D podcasts are sponsored by MHS, predicting and improving human performance.

The American Recovery and Reinvestment Act of 2009

The ARRA has presented countless opportunities for organizational, business, education, and community renewal nationwide. The experience of Yuma Private Industry Council highlights notable opportunities for creating organizational renewal and growing a skilled workforce.

This podcast was sponsored by RWD, a leading provider of human and operational performance improvement solutions that help employers maximize the return on their investments in people, processes, technology, knowledge, and customers; http://www.rwd.com

Knowledge Management

Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge. Author: Amy Newman
Product SKU: 259903 ISBN: 978-1-56286-241-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Informal Learning

Informal learning can pack quite a punch in terms of boosting workplace performance and efficiency. But what is it, and what can you do to promote informal learning in the workplace? According Bob Hoffman, informal learning is anything that is not recognizable as formal training and performance support, such as organized classes, workshops, individualized instruction, and job aids. Informal learning is just-in-time, contextual, individualized, personal, chunked, and limited in scope; in other words, it’s exactly what you need at exactly the moment you need it. This issue describes 13 modes of informal learning, including information gathering, help desk use, and mixed teams. Furthermore, it presents ways that you can evaluate and promote these modes to fit your organizational context.

Creating an Internal Certificate Program

One of the most effective ways to address a knowledge or skill gap is through an internal certificate program. These programs can help an organization strategically and thoughtfully develop its talent while aligning with organizational goals and performance. But how do you know if a certificate program is right for your organization and where do you start? The “Creating an Internal Certification Program” Infoline will show you how to:

Appreciative Inquiry

Appreciative inquiry (AI) is a form of organizational analysis and development based on understanding what currently works well and then building on strengths to make an even better organization. This Infoline describes principles of AI, including using positive language and storytelling to cause change; the 4-D model of discovery, dream, design, and destiny; and the HPI-AI model, which enables workplace learning and performance professionals to apply AI in the context of performance. The issue also provides general tips for using AI, a sample appreciative interview, and other helpful tools and information.

Targeted Evaluation Process

A flexible, six-step process to determine the success of any performance solution. The Targeted Evaluation Process offers six steps including communicating with stakeholders, understanding the organizational context, asking the right questions, choosing the right tools to carry out the analysis, and reporting the results, and a simple project management frame work for conducting an accurate, concise evaluation.

Stories Trainers Tell

Make challenging concepts more memorable, even unforgettable! Telling stories is a powerful way to make a point, especially when the stories are compelling, well-constructed, and poignant. This book captures thought-provoking stories contributed by trainers, nationally known speakers, consultants, business leaders, educators, and professional storytellers that help make challenging ideas and abstract concepts stick.The stories are organized around major organizational development and training themes, such as leadership, diversity, teamwork, performance and coaching, and customer service. Accompanying each story are tips, debriefing questions, key points, and a follow-up activity to maximize its impact and learning potential.

Recruiting and Retaining Call Center Employees (In Action Case Study Series)

What’s your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company’s need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills . Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition.

Creating Mentoring and Coaching Programs (In Action Case Study Series)

Are mentoring and coaching programs being effectively employed in your organization? Today, these programs are essential organizational development tools for HR managers, training and development professionals, and performance technologists. The 12 case studies illustrate best practices and earned solutions you can model in your organization.

Corporate Learning Strategies

Use the return-on-learning-investment (ROLI) model to develop fully engaged employees that link their learning to organizational success. Corporate Learning Strategies is a blueprint for building organizational structures that cultivate employee growth. The adoption of the return-on-learning-investment (ROLI) model enables widespread gains in performance, increased compliance, higher retention, greater employee ownership, and greater business unit success.

Biggest Challenge for Learning Leaders Today (Video) | d’Vinci Interactive

Organizational learning and performance leaders are facing opportunities and challenges from every direction. In this video, interviewees share their perspective on the biggest challenges they see today. **Thanks to the learning leaders who participated in this interview:** Carolyn Peer, Learning Solutions Manager, ADP Judi Bader, Senior Director of Learning, Arby’s

Epicor HCM – Human capital management solution for school

Epicor HCM – HR Management Software Today’s economy demands a more proactive, strategic role for the HR department. As competition for critical resources intensifies, managers, employees and candidates are demanding more from HR and human resource information systems (HRIS), moving beyond self-service to secure  direct access to relevant information and processes whether in the office or on the road. Epicor® Human Capital Management (HCM) provides these capabilities and more, helping you to manage your globally dispersed workforce, improve human resource processes, and enhance employee satisfaction for greater efficiency and cost savings across the enterprise. Comprehensive HR Management Software Epicor HCM automates your HR processes, enabling...