With the growing use of robotic process automation in CRM, project managers should consider the needs of these projects as they plan their professional development. To be successful at the growing number of RPA projects, there is special preparation related to delivery strategy, communications and more.
Get your workforce communications out of a rut by choosing the most appropriate medium for your message. In the previous article, we looked at general motivation and solving routine problems. Now let’s look at the subtleties in choosing communication delivery methods for some more dicey situations.
Work culture surrounds your project workforce and must be considered when improving your ability as a leader. The tactics shown here allow you to characterize the culture you work in, then adapt your communications and interventions to get the productivity you need to succeed.
In the webinar Technology Impact on Communication Management with Beth Spriggs, she talked about technology’s impact on communication management. She explored with attendees how communication behaviors and preferences have changed, and examined how these changes create both opportunity and risk in our projects. She also discussed ways this impacts our current project communication plans, explored ways to adjust our communications to be more effective and shared some practical communication tips. Here, she answers attendee questions.
Alexander Graham Bell could never have imagined his machine would evolve into a multibillion dollar telecommunications industry dependent upon high-speed networks. Nor could he have imagined that as the industry became more complex, telephone users’ lives would turn into nightmares. Are there solutions? This article offers a few to ponder.
The author recently had an opportunity to switch into a technical project manager role after being a business project manager for over 12 years. She traces her 18-month journey to learn what skills are easily portable and which ones needed refining or, worst case, acquiring. She focused on two main areas: communications and teamwork.
Many people are surprised to learn the full extent of the costs of poor quality in all aspects of business. This article explores how the cost of quality in management work affects the relationships with key stakeholders, managers and customers. In doing so, it overviews how fit-for-purpose project communications provide each stakeholder with the information he or she needs. It lists four consequences of failing to provide quality information. It then identifies two sources of cost associated with quality in communication and stakeholder management: losses experienced because of poor quality or failure costs and investments made to improve quality or prevention costs.
In a project, there are two types of communications that take place between the project manager and stakeholders: horizontal and vertical. Knowing the dynamics and characteristics of these can be an important asset of a project manager for achieving project success.
The fostering of any successful relationship requires us to see the world, issues, concerns and needs through the lens of the other person. Additionally, you need to factor the person’s influence, position and attitude toward you into your assessment of how to cultivate and manage the relationship. This holds true for SRM as well–and purposely taking these elements of the relationship into account when designing your communications plan will only add to your success.
In a world where key messages are lost in a sea of words, incorporating visual content into project communications can be like sending out a distress flare. This article talks about four ways of using visual content that will grab attention, connect with stakeholders, optimize team creativity and increase corporate awareness of your project.
The aspirational standards of the “PMI Code of Ethics” provide practitioners with the “what” of professional and socially responsible conduct. Applying Forni’s Choosing Civility: The Twenty-Five Rules of Considerate Conduct can enhance the “PMI Code of Ethics” with specific actions and behavior and support more effective management of project management processes, especially communications. The discussions that may result can further benefit project managers and their teams.
Many complex information technology (IT) projects are executed in a matrix environment. The major challenge with this type of team structure is having an amicable and effective relationship with clear lines of responsibilities, open communications, and accountabilities. This article proposes a working model that can help the program manager achieve the desired objectives from all of the teams.
Time, space, language and culture…global project management can be a communications nightmare for a variety of reasons. As we look at the challenges faced by a developer of software intensive systems as it questioned going global, some valuable lessons are unearthed.
The more you understand about your personality preferences and temperaments, the brighter the lightbulb in your head will be. Get some help in your quest to enhance communications and improve team performance.
We are coming into an age where there will be computers, two-way communications and cameras in all of our consumer devices–TV sets, digital cameras, refrigerators, GPSs, and pens, to name a few. This trend is being driven on the demand side by desire for more functionality and convenience, and from the cost side by reducing energy consumption and maintenance costs. How can project managers take advantage of this future?
Companies that used to operate in only one country now operate around the world. The single-region world we used to know has become more global and will continue to become so as communications and technology bridge the gap to allow customers and companies to work together in a more efficient and profitable manner. This has added financial challenges to our projects. This article looks specifically at how we can deal with the ever-changing exchange rates to ensure that our project business cases and costs are captured correctly.
Quality management concepts may not be welcome in a resource and cost-constrained environment. What you need is a secret plan to motivate workers to deliver better quality despite their rejection of common quality communications and programs.
Collaboration requires two essential elements: strong project communications, and appropriate technology enablers. Focus on these, and your stakeholders and project team will collaborate their way to success.
A free social task management tool from Salesfore.com, Do.com can help project teams centralize activities and communications, improving collaboration. Here is a review of the cloud-based solution’s strengths and weaknesses, along with a primer on getting started.
There is a revolution occurring that is akin to the one that arrived with the growth in the Internet. Wirelessness is in our various communications…and there is a social push to change a commercial operation into a realm of almost democratic access, a system where everyone can freely join in.
The Annenberg Innovation Lab at the University of Southern California is developing projects that address technological change in social media and communications. Three major projects in web research, digital entertainment and geolocation are underway.
Effectively communicating project status, understanding stakeholder views and keeping the team focused on the goal are just a few of the topics project managers must communicate well. This paper discusses a new view of communication channel complexity by addressing communication mediums. Message content is aligned with the medium used to ensure efficient and effective communications. Project managers who identify and influence appropriate use of communication mediums can greatly enhance communications.
There will always be challenges around communications, be it giving or receiving information. But often it is the project environment we operate in that is the toughest challenge of all. Here are ideas for overcoming organizational barriers to effective communication. Consistency and context are keys.
You can see the handwriting on the wall: Virtual project management will be in your future, if not already a reality, and you are looking for some guidance so that you can front-load yourself and your team for success. Leading Virtual Project Teams: Adapting Leadership Theories and Communications Techniques to 21st Century Organizations can help.
To help reduce wasted time, improve communications and give assignments a greater degree of personal accountability, you should consider adding a blog or wiki to your project management bag of tricks.
Communications that represent the output of collaborative activities have much more meaning and a much higher degree of influence and effectiveness than communications that do not. A fun and interesting activity would be to measure your project’s level of collaboration by developing a metric.
Informal, undocumented communications play a major role in project work, for better and worse. Project managers must recognize two very different informal channels: the grapevine and the rumor mill. One can be a constructive asset; the other terribly destructive.
When Oscar Bartlett, project manager and graduate of Big Midwestern State University (BMSU), got a chance to implement a telecommunications management system at his alma mater, he got more than a passing grade. Here’s a textbook case of successful project management.
Agile project management, and particularly Scrum, can become overwhelmingly consumed by methodology, jargon and rules. This is just the opposite of what was originally intended for agile-lead projects, and it is the communications part of our role that is so important.
Agile methods recommend co-location and face-to-face communications, but studies of office workers show high levels of dissatisfaction with open-plan environments. So, how do we make agile work and minimize the issues surrounding open-plan environments?
Productivity is the art of doing more with the time, money and resources at your disposal. To enhance the productivity of an organization or team — be it streamlining processes, improving communications or fostering innovation — leaders need to pay attention to these six cultural attributes.
In Part 1 of our review of trends and technologies that will impact the project manager in 2009, I described a period of financial tightness, energy dislocations, lessened globalization, and an increasingly unstable geo-political environment where small and medium-sized business will see growth because of their adaptability. I also anticipate increasing use of web mashups, digital convergence and unified communications, presence/video surveillance-based security, and collaborative technologies in economic activity.
The project control book is a simple, often overlooked tool that helps you keep track of critical project documents, status, issues and other action items. It can go a long way to improving stakeholder communications, be it a formal meeting or random encounter. Here’s how to set up and maintain a good one.
In this article, the author focuses on communication barriers that exist when a project manager works at the client’s location and manages an off-shore team. Processes within the Project Communications Management Knowledge Area are identified in which the project manager can proactively anticipate such communication barriers by broadening his or her planning scope along with solutions for tackling them.
How to Stop Cyber Bullying. Cyber bullying occurs when electronic communications such as text messages, emails, instant messages, and social media updates are used to threaten or humiliate someone. Its consequences can be just as serious…
How to Program a Police Scanner. A “police scanner” is another name for a radio scanner, a communication device that monitors radio signals in your local area. In addition to emergency personnel communications like police and firefighters,…
How to Pass the NCLEX RN Exam. OK, so you’ve graduated from nursing school. Now, while your communications major buddies are partying, you’re worrying about the most important test of your life. Yes, it’s frightening, but you can pass with…
How to Build Several Easy Antennas for Amateur Radio. Amateur Radio has been a supreme way of communications for many ways of getting messages from one place to another for decades! Many antennas have been invented simply by necessity….
Susan Nathan has been writing about employee benefits for the past couple of years. She works with colleagues and clients to produce benefits pieces aimed at employees, to help them better understand what their companies offer them. Before that, she worked for a health plan, where she wrote material targeting both employers and members. There she learned about managed care. She currently works in communications at an employee benefits firm.
Freelance marketing and communications consultant in Lansing, Michigan: writer Allena Tapia. Provides professional marketing, communications, editorial, freelance writing, and translation through GardenWall Publications. Specializes in social justice, education writing, Latino audiences, and health/medical subjects.
What is a Customer Relationship Management (CRM) tool and why might your business benefit from one? A CRM manages all the various interactions with leads, prospects and customers. Each system is different, but most track various inbound and outbound communications, automate sales actives and manage marketing. The overall goal of these tools is to promote efficiency within an organization and reduce costs. Listed below is a collection of CRM tools well suited for the small business.
The heartbeat of the office is the people: They determine if the office will function efficiently. Learn how to find the best people for the job, as well as the planning and communications you need to ensure that the work is being done efficiently.
Looking for a new job in publishing, journalism, or communications? Or just starting your career and want to browse what’s out there? Check out these writing and editing jobs from Mashable, NPR, and more.
When a lawsuit, technical glitch, or other crisis strikes your company, your first instinct is to panic. And that’s why you need to be prepared ahead of time. Learn the basics with the first installment of our crisis communications series.
The ability to email, surf the Internet, and text 24/7 has revolutionized communications, but it also makes it easy to ignore those in your real-life presence. Our etiquette expert weighs in on how to stay connected and professional at the same time.
New Directions Recently, The Public Managers Board of Editors met to help refresh the 2011-2012 editorial calendar. Coupled with feedback from other meetings and through online communications (What would we do without LinkedIn, Twitter, Facebook, GovLoop, and so forth?), we…