Technology Impact on Communication Management: Q&A

In the webinar Technology Impact on Communication Management with Beth Spriggs, she talked about technology’s impact on communication management. She explored with attendees how communication behaviors and preferences have changed, and examined how these changes create both opportunity and risk in our projects. She also discussed ways this impacts our current project communication plans, explored ways to adjust our communications to be more effective and shared some practical communication tips. Here, she answers attendee questions.

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Bell Hell

Alexander Graham Bell could never have imagined his machine would evolve into a multibillion dollar telecommunications industry dependent upon high-speed networks. Nor could he have imagined that as the industry became more complex, telephone users’ lives would turn into nightmares. Are there solutions? This article offers a few to ponder.

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The Cost of Quality Stakeholder Communication

Many people are surprised to learn the full extent of the costs of poor quality in all aspects of business. This article explores how the cost of quality in management work affects the relationships with key stakeholders, managers and customers. In doing so, it overviews how fit-for-purpose project communications provide each stakeholder with the information he or she needs. It lists four consequences of failing to provide quality information. It then identifies two sources of cost associated with quality in communication and stakeholder management: losses experienced because of poor quality or failure costs and investments made to improve quality or prevention costs.

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Stakeholder Relationship Management: Make it Personal

The fostering of any successful relationship requires us to see the world, issues, concerns and needs through the lens of the other person. Additionally, you need to factor the person’s influence, position and attitude toward you into your assessment of how to cultivate and manage the relationship. This holds true for SRM as well–and purposely taking these elements of the relationship into account when designing your communications plan will only add to your success.

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Less Words, More Pictures

In a world where key messages are lost in a sea of words, incorporating visual content into project communications can be like sending out a distress flare. This article talks about four ways of using visual content that will grab attention, connect with stakeholders, optimize team creativity and increase corporate awareness of your project.

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Rules of Considerate Conduct and the Aspirational Standards of the PMI Code of Ethics and Professional Conduct

The aspirational standards of the “PMI Code of Ethics” provide practitioners with the “what” of professional and socially responsible conduct. Applying Forni’s Choosing Civility: The Twenty-Five Rules of Considerate Conduct can enhance the “PMI Code of Ethics” with specific actions and behavior and support more effective management of project management processes, especially communications. The discussions that may result can further benefit project managers and their teams.

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Team Management: An Accountable Working Model for Matrix Teams

Many complex information technology (IT) projects are executed in a matrix environment. The major challenge with this type of team structure is having an amicable and effective relationship with clear lines of responsibilities, open communications, and accountabilities. This article proposes a working model that can help the program manager achieve the desired objectives from all of the teams.

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The Bleeding Edge: Extend Your Range and Options with Consumer Devices

We are coming into an age where there will be computers, two-way communications and cameras in all of our consumer devices–TV sets, digital cameras, refrigerators, GPSs, and pens, to name a few. This trend is being driven on the demand side by desire for more functionality and convenience, and from the cost side by reducing energy consumption and maintenance costs. How can project managers take advantage of this future?

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Exchange Rate Fluidity in Global Multi-Site Projects

Companies that used to operate in only one country now operate around the world. The single-region world we used to know has become more global and will continue to become so as communications and technology bridge the gap to allow customers and companies to work together in a more efficient and profitable manner. This has added financial challenges to our projects. This article looks specifically at how we can deal with the ever-changing exchange rates to ensure that our project business cases and costs are captured correctly.

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Controlling Communication Channels: Proper use of Communication Mediums is Key to Project Success

Effectively communicating project status, understanding stakeholder views and keeping the team focused on the goal are just a few of the topics project managers must communicate well. This paper discusses a new view of communication channel complexity by addressing communication mediums. Message content is aligned with the medium used to ensure efficient and effective communications. Project managers who identify and influence appropriate use of communication mediums can greatly enhance communications.

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The Bleeding Edge: 2009 Technologies, Part II

In Part 1 of our review of trends and technologies that will impact the project manager in 2009, I described a period of financial tightness, energy dislocations, lessened globalization, and an increasingly unstable geo-political environment where small and medium-sized business will see growth because of their adaptability. I also anticipate increasing use of web mashups, digital convergence and unified communications, presence/video surveillance-based security, and collaborative technologies in economic activity.

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By The Book

The project control book is a simple, often overlooked tool that helps you keep track of critical project documents, status, issues and other action items. It can go a long way to improving stakeholder communications, be it a formal meeting or random encounter. Here’s how to set up and maintain a good one.

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Communication Barriers in the Client’s Workplace and Possible Solutions

In this article, the author focuses on communication barriers that exist when a project manager works at the client’s location and manages an off-shore team. Processes within the Project Communications Management Knowledge Area are identified in which the project manager can proactively anticipate such communication barriers by broadening his or her planning scope along with solutions for tackling them.

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Susan Nathan – The Balance – Best Skills

Susan Nathan has been writing about employee benefits for the past couple of years. She works with colleagues and clients to produce benefits pieces aimed at employees, to help them better understand what their companies offer them. Before that, she worked for a health plan, where she wrote material targeting both employers and members. There she learned about managed care. She currently works in communications at an employee benefits firm.

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7 Economical Small Business CRM Tools – Best Skills

What is a Customer Relationship Management (CRM) tool and why might your business benefit from one? A CRM manages all the various interactions with leads, prospects and customers. Each system is different, but most track various inbound and outbound communications, automate sales actives and manage marketing. The overall goal of these tools is to promote efficiency within an organization and reduce costs. Listed below is a collection of CRM tools well suited for the small business.

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