Deming, the PM (Pt. 5)

When it comes to project management, systems are better than slogans — and they have to be held accountable. For example, don’t just blame team members who do a poor job of estimating — find ways to improve the estimating process to make it more accurate in the future. And don’t blame stakeholders for changing requirements — make the effort to understand what they really want from the outset.

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