Provides Government Tools to Engage Citizens Online

Social media in government is here to stay. The team in the General Services Administration’s (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools and technology so they can use social media and other digital media to better serve their customers and ensure people can access government information anywhere, anytime, on any device. is the platform that pulls all…

Good Governance for Worldwide Independence

The summer 2012 issue kicks off with a mini-forum on inter-institutional collaboration overseas. With an emphasis on governance solutions for interdependent times, Sarah Ringler reports on what she has observed on efforts to promote minority rights in Kosovo and Bosnia-Herzegovina; David Simpson shares his thoughts on how the global community is continually strengthened through exchange programs; and Oblayon B. Nyemah and Donnell Scott provide first-hand reporting on successful governance…

Getting Clear About the Cloud

Suppose your project team has just been tasked with building a text-searchable database from 400,000 JPEG images of archived government documents. Each image must first be converted to portable document format (PDF) and then be converted to searchable text via optical character recognition (OCR). The time available for this task? Two weeks, at which time the database will be needed for another project.

Generation Y Yearns for Challenging and Satisfying Government Work

A proper onboarding process geared toward Generation Y’s needs can give federal agencies the upper hand. When Baby Boomers began entering the federal workforce more than 40 years ago, they were welcomed into a workplace that embraced the idea of apprenticeship and knowledge transfer. Fresh off of the counterculture revolution, Boomers were eager to make a difference in running their country and were racing to answer President John F. Kennedy’s call to government service.

Gaining Cultural Competency to Advance Public Service

This book’s editors and more than 30 contributors have done our community of public managers a great service by framing the issue of cultural competency and harnessing good governance tools and techniques more fully than has been achieved to date. As a former U.S. Peace Corps volunteer in Turkey during the mid-1960s, a trained cultural anthropologist, community organizer, and long-time career federal program manager and executive, I confess to a clear bias on the topic of this book.