Formalizing Informal Learning

Data from a 2008 Bersin & Associates study of more than 800 HR and learning professionals supports the need for informal learning strategies in today’s challenging business climate. The study reports that 80 percent of all corporate learning takes place through on-the-job interactions with peers, experts, and managers….

Fighting the Good Fight

This book explains how to protect a good idea and win support for it. The authors welcome naysayers, nitpickers, and handwringers into the room during the discussion, because they show you in this book how to respond to the unfair attacks to find success. Readers learn about the four attack strategies – death by…

Feedback as a Gift

Viewing feedback as a type of gift–something that will make other peoples lives better or help them improve–is a perspective that makes it more valuable and acceptable for giver and receiver. Are you feeling greater stress and finding that you are sick more often? Do you long for a week, or even a weekend, where work does not interfere with y…

EQ Boost

Traditionally, the office is seen as a place where employees leave their emotions at the door. While it is now accepted that our emotions are part of who we are and that we cannot think or act without them, many organizations still expect employees to ignore their emotions at work. Unexpected scenarios happen…

Entering the Mobile Zone

This is the story of one global Fortune 500 company that bravely went where few have gone before: the mobile zone. To date, MetaMedia Training International has supplied one major hotel chain with more than 900 handheld Sony PlayStation Portable (PSP) devices to deliver customer service training to the employees of its mos…

Emotional Notions

Every manager who abruptly halts a conversation to race off to the next meeting should be advised to brush up on emotional intelligence. Adele Lynn, a Pennsylvania-based author and consultant, advises clients that if they feel rushed during a particular day they are more than likely to sound rushed in their c…