No Magic Bullet: Seven Steps to Better PerformanceDitch the useless quick fixes and supercharge employee performance with seven powerful steps.
In New Supervisor Training, training legend Elaine Biech presents innovative two-day, one-day, and half-day training workshops that help supervisors embrace their new roles and develop supervisory skills in five key areas: promoting communication, guiding the work, leading the workforce, coaching employee performance, and developing themselves.
Karen Lawson has created comprehensive new employee orientation workshops to ensure organizational onboarding is done right for the benefit of all employees, regardless of job level or function.
Networking enables you to accomplish the things that are important to you. But what if you are the kind of person who would rather get a root canal than face a group of strangers? This book helps introverts embrace networking in a whole new way.
Negotiation Skills Training offers a unique five-step process and practical exercises to help learners present clear and convincing arguments to develop and improve the vital skill of negotiation
Needs Assessment for Organizational Success links the fundamental training design technique of a needs assessment as a basis for all organizational improvement initiatives. Needs Assessment for Organizational Success provides new insight in managing the needs assessment process to structure performance improvement across all aspects of measurement and supportive decision-making tools.
This book will help you develop a foundation to ensure the training programs you design and deliver will help your organization succeed.
In More Turbulent Change, you learn early warning signs to detect change, common reactions, and new ways to face workplace change. Find out how you react, and create change within yourself to meet your new surroundings.
This book shares the candid perspectives of 10 high-level executives from a wide range of industries and offers advice for how to best to deal with new lies about organizational learning.
In More Jolts! renowned trainer and game expert Thiagi and Tracy Tagliati offer a specialized type of learning game, specifically designed to help participants reexamine their assumptions and create change.
Mentoring Programs That Work will help your organization succeed by providing a model to build connections between people.
Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness.
Learn to measure the results of your technology-based learning programs with this step-by-step guide.
In Measuring the Success of Leadership Development by Patti Phillips, Jack Phillips, and Rebecca Ray, you will learn how to evaluate leadership development programs all the way to impact and ROI.
With its two dedicated sections, Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of organizations.
Employee engagement is a popular topic these days, as organizations better understand how engaged and motivated employees can positively affect the bottom line. Measuring the Success of Employee Engagement shows how to measure the success of this investment using a proven step-by-step process. Employee engagement programs come to life in a variety of case studies describing their contribution and ROI.
Increase program accountability and prove training value in a public sector environment. Measuring ROI in the Public Sector shows how public sector organizations are using ROI evaluation as a way to meet their unique performance challenges. Featured case studies focus on a range of organizationsfrom small local governments, to state governments, to major cities, and to national and federal programs.
Measuring ROI in Learning and Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs.
Measuring Return on Investment, Volume 3, presents a variety of approaches to evaluating training and performance improvement programs in HRD. Most of the cases focus on evaluation at the ultimate levelROI. Collectively, the cases offer a wide range of settings, methods, techniques, strategies, and approaches. Although most of the programs focus on training and development, others include organization development and performance management. As a group, these cases represent a rich source of information about the strategies of some of the best practitioners, consultants, and researchers in the field.
Explore 16 case studies with proven approaches to measuring learning and performance. Numerous settings, methodologies, processes, tools, and techniques span the fields of communication, pharmaceuticals, software development, microcomputer technology, insurance, utilities, and manufacturing.
Are you struggling to identify the most credible process to measure intellectual capital? Measuring Intellectual Capital contributes to the understanding of intellectual capital by offering a variety of systems, processes, and models. The chapter authors, who reflect viewpoints from varied backgrounds, are diligently pursuing intellectual capital measuring and monitoring. It is important for you, the reader, to experience the solutions as they were developed and identify the issues pertinent to each particular setting and situation. The result is a variety of presentations with a variety of styles. Some cases are brief and to the point, outlining precisely what happened and what was achieved. Others provide more detailed background information, including how the people involved determined the need for the process, descriptions of their personalities, and analyses of how their backgrounds and biases created a unique situation.
Workplace learning professionals are often frustrated when senior executives and other top organizational leaders do not "get" the value of learning and training initiatives. Often, these same professionals are left wondering what measuring stick is most meaningful to their company's purse string holders. Based on interviews, surveys, research, and briefings with senior management and C-Level executives, Measuring For Success reveals what specific learning measurements are important to top level executives and what measures they often find disappointing. Learning and development professionals, including chief learning officers, training directors and other top learning professionals, will gain insight to help them build the best case for world-class training and development practice. Readers get straight answers from the top to help them develop strategies and measure what really matters to those at the top.
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How can a small training staff improve an organization’s performance? Small training departments can succeed in improving an organizations performance if they understand the key business challenges, focus on priorities, form partnerships with internal and external resources, and maintain a positive attitude. By following the strategies outlined in this book, lone trainers can survive and even thrive in todays challenging business environment. Managing the Small Training Staff is a compilation of 12 case studies that provide practical ideas for action and in-depth examples of what training departments that range in size from one part-time employee to five full-time people can accomplish. Representing a wide range of industries, the cases explain the challenges and opportunities small training departments face and describe specific success strategies and tactics that have proved useful.
Managing for people who hate managing will help managers find a managing style that fits with them/
With Making Learning Stick, you’ll have a practical handbook to help ensure that transfer of training happens, so that what people learn in class is actually applied on the job, where it counts.
Whether you’re a seasoned workshop facilitator or a novice instructor, Manager Skills Training gives you the tools you need to develop high-impact programs and addresses a wide range of needs, from those of future managers preparing for their new roles to those of experienced leaders who want to improve their skills.
Making E-Learning Stick is comprised of 25+ easy-to-implement, low- or no-cost techniques that will increase learning transfer in both asynchronous e-learning and live virtual training. A handy resource for any e-learning designer or facilitator, Making E-Learning Stick is the follow-up to the popular ASTD Press title Making Learning Stick.
Listening Skills Training details the elements of effective listening and provides structured workshops tailored to your organizations communications needs.
Evaluation is the key component to proving the value of training.Make Training Evaluation Work is structured to allow both selective exploration of the topic by seasoned professionals and a beginning-to-end learning experience for the less experienced. All readers will benefit from the included assessment tools, templates, and resources.
How do organizations link HRD efforts to organizational strategy? Linking HRD Programs with Organizational Strategy shows you how organizations of varied sizes and types have attempted to link human resource development (HRD) efforts some successfully and others not so successfully to organizational strategy.
Executives and other high-ranking organizational learning professionals have faced down a barrage of too-good-to-be-true proclamations and pronouncements in recent years. First were the claims that e-learning would soon replace all classroom training, followed closely by the absolute urgent need to install expensive enterprise-wide learning management systems to track and report on this brave new digital learning world. No wonder seasoned learning professionals find themselves a little jaded. Lies About Learning is a frank and entertaining look at where myth and reality diverge in the multi-billion-dollar workplace learning industry. Written by 12 high-level executives from a wide range of industries, Lies about Learning offers a rare insight into the business of organizational learning. From e-learning, to learning management, to leadership programs, to research and the value of consultants, this book exposes the most prevalent myths and offers the counterweight of reality and real world practice. In the end, Lies About Learning provides executives and learning professionals with the tools to ask the right questions and enable them to make learning decisions that are measurable, predictable, and meaningful for the organization.
Understand where myth and reality diverge in the multi-billion dollar workplace learning industry. Lies About Learning offers rare insight into the business of organizational learning, exposing the prevalent myths and offering the counterweight of reality and real world practice. With detailed insight from 12 notable executives, Lies About Learning provides the tools to ask the right questions and make learning decisions that are measurable, predictable, and meaningful for your organization.
Let Them Choose shows you how to get learners out of their seats and into station-based activities catered to distinct learning preferences.
Implementing SAM is a very difficult task if you try to take it all on at once. Leaving ADDIE for SAM Field Guide reveals a better way.
Learn Like a Leader portrays the power of storytelling in teaching, training, and mentoring.
Learning for leadership helps YOU to develop effective leaders. Learning for Leadership builds on foundational learning and development concepts and practices to help trainers and facilitators develop programs that meet these challenges and turn learners into leaders.
Focused on creating solutions that increase organizational performance no matter the content type or instructional need, this book is truly about Learning Everywhere.
This book empowers you to customize learning for your workforce.
Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement.
Explore successful change models that illustrate how HRD professionals can and should lead organizational change on every level from small incremental changes to quantum fundamental organizational change.
Presented here are 12 case studies, including best practices, which provide ideas and strategies for creating knowledge-friendly workplaces that stimulate continuous learning. This series of case studies offers real-life lessons from pioneer organizations and individuals who have put knowledge management into practice.
To be a global leader, you must change and lead from the edge. Leading From the Edge helps leaders and executives to develop essential traits to succeed globally.
This practical, ready-to-use workbook is written for training professionals, organization development practitioners, change agents, chief executive officers, and others who seek to create solid change programs within their organizations. Leading change involves more than simply reducing resistance; it involves creating an awareness of the challenges and responsibilities that each person (no matter his or her level in the organization) faces as a change initiative goes forward. Users of this book will be able to create half-day, full-day, and multi-day workshops that integrate the change leadership models and theories in this book into solid training programs.
A roadmap for harnessing the value of e-learning and leading an e-learning initiative within your organization. Learning professionals, team leaders, talent management executives, and anyone involved in learning will speed up their e-learning curve with Leading E-Learning. With a wealth of practical content, Leading E-Learning features “Your Turn” sections and a companion website with design forms, spreadsheets, and live examples that enable the easy application of concepts.
True leaders open doors to be successful and to reach their goals.
Whether you are developing a first-rate leadership development program from scratch or adding to an existing workshop, let leadership expert and master trainer Lou Russell be your guide.
Great achievers do not owe their success to luck, birth, or environment. From Michelangelo to Einstein, Madame Curie to Bill Gates, Colonel Sanders to General Eisenhowerall have characteristics that Leadership Lessons has distilled into 10 key actions for extraordinary success. Leadership Lessons details the importance of preparing for success (acquiring expertise), to enduring against obstacles, to recognizing and exploiting opportunities.
Leadership Development BasicsAn examination of desirable traits and competencies of leaders for the creation of effective leadership development programs.
In Leaders Don’t Command, you will learn about the essence of leadership and the role of emotional intelligence; the beliefs and stereotypes that hinder leadership development; and tips and tricks to improve your leadership skills.
Leaders as Teachers helps to develop your most talented and dedicated leaders. Help others reach their full potential so they can inspire, mentor, coach and train others. Leaders as Teachers: Unlock the Teaching Potential of Your Company’s Best and Brightest is your complete guide to leadership development in employees.
Knowledge Management Basics will help you to develop a strategic process for capturing, organizing, maintaining, and distributing organizational knowledge.
James and Wendy Kirkpatrick have written Kirkpatrick’s Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy’s new findings that, together with Don Kirkpatrick’s work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick’s Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business’s results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.
Jolts! Is a powerful training tool that will help you engage your participants and focus attention on your learning event.
Create and use job aidsan incredibly simple and highly effective approach to attaining learning and performance results. Job aids are often the most practical way to get quick training resultsparticularly in time-pressured, resource-constrained situations. Job Aids Basics will teach you how to create and use job aids and includes detailed instructions for writing and formatting as well as many examples of possible variations for a variety of uses.
This updated fourth edition covers all the basics and many advanced tenets important to working professionals, especially those entering the field. Stand-alone chapters offer crucial support to practitioners building foundational skills, while in-depth tutorials and rich insights guide the credentialed designer.
Make role plays, games, discussions, and other interactive exercises effective in distance learning situations with the ideas and advice from this book. Beginning with whats different about distance learning, the author guides you in converting traditional training programs to the Internet, interactive television, or video teleconferencing. Case studies and an action list with resources get you started.
Interact and Engage! offers proven strategies for captivating your live online audience, with more than 50 activities ranging from openers and icebreakers to closers.
Innovation Training offers you a language and a framework that will build understanding of how “innovation happens” and move your organization toward a more innovation-focused mindset. You can use this book to develop key innovation competencies among individual performers, groups, or teams, and throughout your organization. Innovation Training will help you create training programs that foster an organization that thinks and acts with more creativity, collaborates more effectively, and implements new ideas more rigorously.
Informal Learning Basics provides training and development professionals with guidance and practical lessons on harnessing the vast potential of informal learning in their organizations.
This set of case studies offers you the framework for demonstrating how to go beyond training to apply a broad range of human performance improvement solutions. These case studies provide important lessons you will need to know as you move beyond training to performance.
Employ a structure for establishing, tracking, compiling, and communicating training results.How do you know that your HR or training department has accomplished its objectives? A training scorecard enables you to evaluate your programs subjectively and standardize the tracking process. Implementing Training Scorecards features eight powerful case studies that illustrate how to use and implement training scorecards.
Be prepared for the impact of electronic networks and systems on your job by reading this collection of case studies. Explore applications across the spectrum of learning and performance, and learn how new software, hardware, and networks are influencing learning.
Do you want to make better use of your organizational resources and create more relevant, more effective training? Implementing On-the-Job Learning illustrates how other companies have used and implemented a particular approach to facilitating employee learning in organizations-structured on-the-job learning. Structured on-the-job learning programs have the potential to make better use of your organization’s resources and create training that is more relevant and effective.
Eighteen case studies from the global marketplace look at evaluation practices in which the process is fully integrated into the design, development, and delivery of programs.
Use change management and consumer marketing techniques for maximum e-learning program benefit. Implementing E-Learning will enable you to harness the benefits of e-learning and turn its potential into reality. Learn how to generate awareness for your e-learning brand, successfully implement the back-end technology, choose the right course-ware, position well-designed e-learning for maximum effect, and develop and implement a strategic two-way communication plan.
Where are you in both your understanding and implementation of e-learning solutions? The development and implementation of e-learning solutions has become a topic of discussion for most training organizations. It is also an area of interest among corporations, academic institutions, government agencies, and nonprofit entities, where it is not limited to those organizations’ training departments. The interest in e-learning and the exposure it is getting are both a blessing and a curse for training professionals. Along with the high-level exposure for pending or existing initiatives come perceptions about the results. Many times these expectations of deliverables, the time frame to launch and investment requirements are unrealistic. Training managers are expected to have a great deal of knowledge about the field, the players, and the staffing requirements. Unfortunately, without personal experience this knowledge can be difficult to obtain. Implementing E-Learning Solutions contributes to the understanding of the e-learning field by offering a variety of systems, processes, and models through the case studies. By sharing the challenges and successes of those who have already embarked on the e-learning path, other training professionals will benefit from their experience.
Immersive Learning will help you discover a framework for thinking.
A primer on human performance improvement (HPI)the model, the process, and the implementation from the best practitioners in the field.Learn how the human performance improvement (HPI) process works in practice and how to conduct performance, gap, and cause analysis. HPI Essentials explains the principles of HPI and shows how to apply these principles systematically to learning. A detailed examination of the three types of intervention models and extensive advice for implementing solutions are included.
Successful training programs are designed using a series of interactive materials that help learners discover concepts and apply what is learned back to the job. How to Write Terrific Training Materials provides you with these tools.
An essential guide for facilitating productive, decisive meetings. Meetings are well-known time-wasters that often produce no meaningful business results. How to Conduct Productive Meetings enables anyone to plan and facilitate a fruitful, decisive meeting. Assess whether a meeting is actually necessary, ensure presentations are professional, facilitate constructive participation, and produce a meeting outcome that is measurable.
Like having your own in-house training specialist that enables seamless training development. How to Start a Training Program will enable you to jump-start training. Whether your company has a one-person training department, a start-up human resources function, or nothing, you can implement successful, cost-effective training programs that will produce tangible bottom-line results. Learn how to create a business plan, develop standards and policy, and create and adhere to budget.
Hip and Sage: Staying Smart, Cool, and Competitive in the Workplace provides a fresh approach to staying relevant and successful in todays fast-paced, techno-driven workplace.
Los profesionales del aprendizaje y rendimiento afrontan una presin constante para proporcionar datos fiables que demuestren el valor de sus intervenciones. Cules son las fuentes de informacin? Qu suposiciones se hicieron en el anlisis? Es creble la informacin? Cules son los costes? Las preguntas relacionadas con el clculo del ROI son difciles de responder se no se tiene una comprensin fundamental del proceso de ROI. Este libro lleva de la mano a travs del proceso de ROI, desde la etapa de planificacin y la seleccin de los programas apropiados, hasta la recoleccin de datos y, finalmente, a los clculos matemticos que determinan el ROI, sin olvidar la comunicacin de los resultados.ISBN: 978-1-56286-681-5 Pages: 248 pages Publisher: ASTD Press
El coaching es una habilidad bsica para los profesionales de la formacin. Si se realiza hbilmente, puede salvar la resistencia que impide realizar acciones y obtener resultados. Este libro presenta una metodologa dirigida y centrada, junto con ejemplos prcticos y ejercicios, para que pueda empezar a desarrollar sus habilidades como coach. Es til para aquellos formadores que deseen mejorar sus habilidades de coaching, as como para los profesionales de desarrollo organizacional y de recursos humanos que deseen aumentar estas habilidades. Author: Lisa Haneberg
Product SKU: 11ES0605 ISBN: 978-1-56286-680-8 Pages: 148 pages Publisher: ASTD Press Pub Date: 2006 Format: Paperback
From Average to Awesome: Lessons for Living an Extraordinary LifeReveals how anyone can break free from self-limiting behaviors and realize his or her full potential.
Flat Army arms you with powerful tools for overcoming resistance to change and creating a culture of collaboration, engagement, and employee empowerment. Your people are your most valuable asset.
Feeding Your Leadership Pipeline provides a blueprint for leadership development that addresses the unique challenges of small to mid-sized companies.
How-to guide designed to improve your facilitation proficiency.
Exemplary Performance provides a clear path to help organizations translate this business strategy into measurable results.
The work of the individuals, teams, and organizationsprovided in this volume illustrates the impact learning and performance have in creating a competitive advantage for businesses and organizations world-wide.
Evidence-Based Training Methods, 2nd Editions shows not all activity leads to learning. Evidence-based training moves beyond myths of training with it’s evidence-based approach.
Sales growth starts with planning. Sales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured away by a hungry startup. And the face-time advantage? Forget it. Today’s high-quality sale will likely involve six or more decision makers.That’s why it’s time to get strategic about how sales teams frame their approach. In Essential Account Planning: 5 Keys for Helping Your Sales Team Drive Revenue, sales enablement expert Mark Donnolo blends his years of experience with expert interviews and stories to show you how planning can reliably drive revenue. His five-point framework will prepare you to address the arguments you’re certain to hear against account planning, such as lack of commitment, ownership, and time.Each sales organization is unique, but most have similar challenges and succeed using common principles. And chances are, sales reps in your company already perform many of these account planning tasks, albeit on the fly or independent of others. This book’s ready-to-use tools and templates will help you get everyone on the same page to deliver immediate results.In this book, you’ll learn how to: Many salespeople believe that more selling creates more sales, but the salespeople who invest in account planning become the true sales leaders. Use Essential Account Planning to bring stability to your sales organization and start seeing the rewards of planning today!
E-Learning Fundamentals provides the base of knowledge necessary to tackle everything from early concepts of e-learning down to its execution.
Content expertise isn’t enough for the training room. Partnering with subject matter experts can really pay off. SMEs (we pronounce it smees) bring credibility and relevance to live training. They enrich learning programs with their insight and depth of experience. But content expertise alone isn’t enough to deliver effective training. . . .SMEs want to do well in the classroom, but it’s often unfamiliar terrain. They’re authorities on content, not talent development. Without guidance, they may overshare or find themselves unable to facilitate a productive discussion—all of which frustrate learners. But, with the right approach, you can bring SMEs into the training room successfully, in a way that makes learners, instructors, and managers feel like their goals are being met. Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning is the blueprint to managing SME-led training. Authors Dale Ludwig and Greg Owen-Boger offer first-rate advice gleaned from decades helping presenters, instructional designers, and SMEs become better communicators. Underlying all their tips is their belief that SMEs and instructional designers must get comfortable with each other’s role. The authors lay the groundwork for you, describing the fundamental principles of a successful training event and the personal approach they contend every SME and ID bring to the training table. You’ll discover how to design learning events with the needs of SMEs in mind. And you’ll try out best practices for coaching SMEs to deliver training efficiently and effectively. The authors also share detailed and relatable workplace scenarios drawn from their vast business experience as well as job aids to assist you in a variety of learning situations. Effective SMEs is the rare book that addresses both designing for SMEs to deliver training and coaching them to be effective once they’re in the training room. Don’t plan your next live training event without it.
This title introduces the concept of effective learning environments as a solution to the skill development and maintenance challenge of workplace learning. It provides strategies for appropriate use and successful implementation.
Traditionally, diversity education initiatives inevitably involve the catchphrase celebrate diversity. Although the authors appreciate this approach, this book offers a fresh perspective called conversity, defined as a process that brings people together through an active search for common ground. Like all the other books in the Trainer’s Workshop series, Diversity Training provides you with all the tools and resources you need to conduct effective diversity training in your organization. It includes guidance on how to build a case for improving diversity relations, along with ammunition to use when separating myth from fact in your debates. In addition, you will find a complete guide to planning and facilitating a leadership kickoff session, with a fully scripted presentation with PowerPoint slides.
Have you implemented high-performance work teams in your organization? Volume 2 takes up where Volume 1 left off in presenting an interior view of work teams as they have struggled to become high-performance teams. It is designed for the practitioner who wants to see real-life examples of team implementation. Talent management professionals, frontline managers, supervisors design teams, team members, and consultants will find Developing High-Performance Work Teams, Volume 2 valuable because it covers a wide range of team issues and discusses specific interventions.
Case studies from Marks & Spenser, Canadian Imperial Bank of Commerce, Harris Semiconductor, and 11 other leading organizations provide you with approaches to implementing teams in the workplace. Explore various team configurations such as virtual, empowered, joint venture, and self-managed teams.
Embracing this notion, Developing Exemplary Performance One Person at a Time focuses on improving one employee, one step at a time, to help identify key employee strengths and provide solutions for maximizing performance.
Todays work environment is more collaborative, more team based, and more cross-functional. Managers can no longer rely on the authority of their positions to command results; they must elicit willing cooperation and active participation from their staffs to achieve goals. People at every level are expected to know about and contribute to multiple aspects of their organizations activities. This book presents 12 case studies with various approaches to developing leadership potential, including training interventions, executive coaching, and individual and mentoring strategies that fit a wide range of settings.
Here’s an easy-to-read, practical guide on how to manage training programs. Written from a practitioner’s point of view, this book explains how to link program planning to project management, make decisions that produce training programs on time and within budget, and transform your role into that of a training project manager. Case studies and job aids illustrate every step and guide you through the process.
Why is the link between people and profits so obvious, yet so difficult for most organizations to put into practice? Destination Profit is a book that takes on this question and provides some intriguing and even surprising answers to the simple equation; Engaged People = Enriched Profits. While other productivity books focus on improving things i.e. operations, technology, planning, this book puts its focus on building a culture that connects people to the bottom line interests of the organization. The road map to build this new culture is embodied in the 4-A process awareness, alignment, accountability, and adaptation. In addition to the model, you find practical tips, tools, case studies, and other advice to help you move your organization toward a profitable destination.
This book showcases 18 real-life examples of customized and artful programs, which improve learning and staff performance. See proven applications of computer-based training, distance learning, on-the-job training, and other methods.
Adapt your instructional design expertise to incorporate the benefits of e-learning into your training programs. Don’t design e-learning programs from scratch, use Designing E-Learning to incorporate e-learning and enhance your existing programs. Designing E-Learning provides step-by-step instructions for designing programs that meet organizational goals and helps you balance the educational needs of your learners with the practical constraints of e-learning.
Decision-Making Training focuses on helping individuals define the elements of effective decision-making techniques and provides the skills needed for success.
A how-to guide to boosting sales through predictive and prescriptive analytics. Data Driven is a uniquely practical guide to increasing sales success, using the power of data analytics. Written by one of the world’s leading authorities on the topic, this book shows you how to transform the corporate sales function by leveraging big data into better decision-making, more informed strategy, and increased effectiveness throughout the organization. Engaging and informative, this book tells the story of a newly hired sales chief under intense pressure to deliver higher performance from her team, and how data analytics becomes the ultimate driver behind the sales function turnaround. Each chapter features insightful commentary and practical notes on the points the story raises, and one entire chapter is devoted solely to laying out the Prescriptive Action Model step-by-step giving you the actionable guidance you need to put it into action in your own organization.Predictive and prescriptive analytics is poised to change corporate sales, and companies that fail to adapt to the new realities and adopt the new practices will be left behind. This book explains why the Prescriptive Action Model is the key corporate sales weapon of the 21st Century, and how you can implement this dynamic new resource to bring value to your business.There are fewer competitive edges to gain than ever before. The only thing that’s left is to execute business with maximum efficiency and make the smartest business decisions possible. Predictive analytics is the essential method behind this new standard, and Data Driven is the practical guide to complete, efficient implementation.
Cutting Through the Noise helps managers cut through the clutter of all the employee engagement strategies and find the one that works for them.
A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center.
Culture Savvy: Working and Collaborating Across the GlobeMinimize anxiety and missteps related to working in an international setting with the four-R approach to working effectively around the globe.