How To Resolve Conflict

Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This issue will show you how to apply sound principles of conflict resolution to most situations. It details two schools of thought on conflict management, the settlement-driven approach and the relationship focused approach. This issue then allows you to follow a step-by-step approach to implement the best method that will resolve your workplace disagreements.

How to Prepare a Security Plan

Is your organization prepared to cope with and survive threats like natural disasters, accidents, or terrorist attacks? This issue presents everything you need to know to safeguard your people, your assets, and the continuity of your business. Learn to assess current risk levels, prepare plans to minimize or eliminate hazards, respond appropriately to any event, and ensure the ability of your business to continue to function.

How to Prepare and Use Effective Visual Aids

Choosing the right visual aid for your presentation is often confusing and can make all the difference in a successful presentation. This issue will help you choose and use visual aids wisely by showing you why these learning tools are important and then giving you step-by-step guidance as you select the right visual aid for your presentation. The issue includes tips on type size for slides, use of flip charts, and other visual aids methodology. Revised edition. Author: Leanne Eline
Product SKU: 258410 ISBN: 978-1-56286-146-9
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

How To Facilitate

How do you get 20 individuals in a room to work as a team and solve a problem quickly? This A to Z guide will show you how to assess your ability as team leader, along with advice on building the key competencies required. You will learn about appropriate interventions to facilitate the problem solving process and how to give constructive feedback. Author: Don Aaron Carr
Product SKU: 259406 ISBN: 978-1-56286-191-9
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

How to Create a Good Learning Environment

Why does even the most expertly designed and deployed training sometimes fail to produce the desired results? Could a poor learning environment be the answer? This issue presents a comprehensive discussion of why and how adults learn. It discusses various instruction methods, their characteristics, advantages and disadvantages, and offers concrete tips and advice on how you can create a winning learning environment in your organization. Editor: Cat Russo
Product SKU: 258506 ISBN: 978-1-56286-153-7
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

How to Conduct a Cost-Benefit Analysis

This issue provides a detailed approach to calculating a cost-benefit analysis. It includes a four-step model to calculate costs: personnel, material, delivery, and total expenditures. It also presents practice case studies to explain the process. Editor: Cat Sharpe Russo
Product SKU: 259007 ISSN: 8755-9269
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

How to Budget Training

Trainers must understand the fundamentals of budgeting to advance or even survive in their ever-changing profession. This issue presents the fundamentals of the budget process covering general principles and guidelines for developing good budgets, along with key theoretical underpinnings of the process. While focusing on the general principles of accounting, this issue offers metrics crucial to managing the training function, as well as sample components of a training plan, a sample chart of accounts and typical expenses, and a project expense worksheet as a job aid.

Hiring And Retaining Top-Performing Employees

How do you design and implement retention programs that will keep your organization’s best employees from walking out the door? This issue answers this question by providing the tools and advice to build an organization with a culture of retention. This issue offers a proactive nine-step strategy, including a formula to calculate the cost of turnover, a hiring checklist, a sample employee satisfaction survey, and a person specification checklist.

Harness the Power of Coaching

Do you want to significantly improve the behavior and skills of an individual or organization? This issue will show you how to drive performance development by making it a fundamental part of your organization’s culture. A five-step method ensures your efforts move in the right direction and produce results. Included are tools for mapping coaching events, assessing the learning needs of coaches, and a coaching evaluation questionnaire.

Guide to Successful Executive Coaching

Getting ahead in a fast-paced, competitive, and changing business climate is tough without some expert advice. This Infoline issue walks you through the three key steps to becoming an effective and successful executive coach. You will learn how to build trust with your client, ask the right questions, create an effective plan for success, and create human connections that get results.

Group Process Tools

Building effective, high-performance teams that solve problems and make decisions is an essential strategy for most organizations. This issue will show you how to improve small-group problem solving and decision making dramatically. You will find practical methods of motivating, energizing and focusing teams as well as tips on clarifying problems, setting priorities, generating solutions and evaluating outcomes. Author: Rona J. Vrooman
Product SKU: 259407 ISBN: 978-1-56286-192-6
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Great Presentations 10 Pack

Giving a great presentation seems elusive to many of us, but with some preparation and a few pointers we can all speak confidently and impress an audience. This Infoline offers readers presentation tips including how to control your nerves, select and use proper visual aids, and work with a co-presenter. We’ve enlisted the help of some of the elite professionals in the training and presenting world to offer advice and words of wisdom. You will find contributions from Dianna Booher, Christee Gabour Atwood, and others!

Great Presentations

Giving a great presentation seems elusive to many of us, but with some preparation and a few pointers we can all speak confidently and impress an audience. This Infoline offers readers presentation tips including how to control your nerves, select and use proper visual aids, and work with a co-presenter. Weve enlisted the help of some of the elite professionals in the training and presenting world to offer advice and words of wisdom. You will find contributions from Dianna Booher, Christee Gabour Atwood, and others!

Fundamentals of Work-Life Balance

How well employees balance the demands of work and personal life can have a significant effect on the productivity of an organization. This issue offers a work-life plan by providing tips and tools to help define what having a balanced life means for you, and helping you achieve it. In addition, this issue provides tips on creating a personal mission statement and envisioning an ideal life.

Fundamentals Of HPI

Understanding the principles of Human Performance Improvement (HPI) is no longer optional knowledge for training professionals. Training is simply one intervention that mayor may notsolve a performance issue. This issue provides an overview of the HPI process by describing the roles linked with HPI and details the core competencies needed to join the HPI movement. Inside you’ll find charts on the HPI process model, cause analysis, and types of interventions, along with HPI processes, roles, and skills. Authors: Phil Anderson and Janice Dent
Product SKU: 259811 ISBN: 978-1-56286-233-6
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

From Training To Performance Consulting

Reinventing your training department into a performance consulting department requires a roadmap. This Infoline is your quick and dirty guide. Not only does the issue give you the basics of performance consulting, but it provides detailed descriptions of the responsibilities, duties, and competencies expected of new performance consultants. Your roadmap for change also includes advice on how to make the transition successful by following a carefully crafted transition plan. Author: Madelyn Callahan
Product SKU: 259702 ISBN: 978-1-56286-209-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Facilitating in the Global Virtual Classroom

This Infoline shows the reason why global learning is important for organizations around the world. Facilitating in the global virtual classroom is not simply using the same presentation and materials you would in one local classroom. Besides global issues such as language and culture, there is the added challenge of using virtual tools. In this Infoline, discover how to use the tools and adjust your skills to include language and cultural awareness, multitasking, and the ability to use technology to train effectively.

Evaluation Data: Planning and Use

How do you show that your training and performance improvement program meets the needs of the learners and the organization? This issue gives an easy-to-follow, eight-step process to assist in planning for, and getting results from, any performance or training intervention. The helpful tips, tools, and worksheets provided will enable you to save time and money, improve the quality and quantity of your data, ensure that all stakeholder groups are addressed, and fine-tune your budgeting process.

Evaluating Trainer Effectiveness

Recruiting, selecting, training, and developing quality trainers and instructors is always a challenge. This issue presents a generic model for evaluating the effectiveness of trainers, including tips on how to select the best trainers for your project. It describes strategies for developing training skills such as certification, mentoring, and plan development, and explains how to improve trainers’ credibility.

Evaluating E-Learning

E-learning has become a standard delivery choice for training professionals to consider when designing a performance intervention. Yet, how do you evaluate its effectiveness? This issue presents a four-phase model that will help you design an evaluation program to bring you the answers you need. The issue also explains the similarities and differences between e-learning and other learning evaluations, and provides clues to avoiding pitfalls.

Evaluacion de nivel 5: ROI (Level 5 Evaluation: ROI)

Desde este INFO-LINE, los directores de recursos humanos pueden adquirir tres habilidades importantes sobre el rendimiento de la inversin (ROI). (1) Podrn relacionar la formacin al objetivo de la organizacin. (2) Podrn explicar la relacin de recursos humanos (HR) y las estrategias de la organizacin. (3) Podrn ilustrar la responsabilidad del departamento de recursos humanos. [Spanish Infoline] Authors: Jack Phillips, Patricia F. Pulliam, and William “Bud” Wurtz
Product SKU: 25ES9805 Pages: 16 pages
Publisher: ASTD Press Format: Booklet

Evaluacion de nivel 4: Results (Level 4 Evaluation: Business Results)

En muchas organizaciones, es necesario demostrar el efecto de cada decisin en el objetivo de la organizacin. A veces, los formadores no pueden hacerlo porque es difcil cuantificar los beneficios de la formacin. Este INFO-LINE explica algunas maneras de tomar medidas para cuantificar el impacto de la formacin en la empresa. Describe un proceso de ocho pasos que pueden usar los formadores y personal relacionado en los negocios para determinar los efectos econmicos de la formacin exitosa. [Spanish Infoline] Authors: Jack Phillips and Ronnie D. Stone
Product SKU: 259816 Pages: 16 pages Publisher: ASTD Press Format: Booklet

Evaluacion de nivel 1: Reaction (Level 1 Evaluation: Reaction and Planned Action)

La manera en que los participantes reaccionan a la formacin puede mostrar el impacto de los valores en la organizacin. Este INFO-LINE explica las razones del porque la evaluacin de esas reacciones es importante y describe estrategias para aplicarla. Incluye un estudio de evaluacin de nivel uno mediante un caso real (First Union National Bank) que demuestra el valor de este aspecto de la evaluacin. [Spanish Infoline] Author: Jack Phillips
Product SKU: 25ES9813 Pages: 16 pages
Publisher: ASTD Press Format: Booklet

Essentials For Evaluation

Evaluating the effectiveness of training is optional for many trainers, but what are the key elements in the process? This Infoline answers this question and more. You will learn about the advantages and disadvantages of various types of evaluation from the most basic smile sheets to organizational results. Included is a discussion on how to report results to management as well as keeping the process closely tied to business results. Author: Alice K. Waagen
Product SKU: 259705 ISBN: 978-1-56286-212-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Enhance Your Training Brand

In this Infoline, you will discover how organizations use their brands to create expectations for current and potential customers. You will also gain an understanding of how strong brands present specific personality traits to make the organization easy to relate to and remember. Finally, you will learn how you can apply these simple concepts to your training brand, allowing you to build a more successful and effective team or organization.

Enhance the Transfer of Training

This issue presents eight enhancements to improve your current organizations impact on permanent, measurable results in performance. Youll learn how to identify training needs and incorporate learning strategies, develop learning networks, coach, as well as align your organizations policies and practices support improved performance.

Enhance Learning Retention

Are you disappointed to find out that your learners can’t retain what you taught? Don’t let your many hours of preparation time and well presented materials go down the drain. This issue contains five simple steps to help you capture your learners’ attention and keep it. Learn to use mnemonic devices to enhance learner memory, use rehearsals to improve retention, and enhance the overall transfer of learning.

Engage Your Brain for Learning

Brain-based learning allows trainers and educators to promote long-term retention in learners and create a fun, interactive atmosphere. Brain-based learning uses our knowledge of how the brain processes and stores information to create more effective learning programs. This Infoline introduces readers to the concept of brain-based learning and provides tips for how to use the concepts in training design and delivery.

Effective Listening

Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides a solid understanding of the basic principles of effective listening including a four-step listening model, 25 tips to be a better listener, and an overview of the listening habits of effective leaders.

Effective Classroom Training Techniques

Keeping your training participants on task and in the room with you mentally is a challenge for every trainer. This issue is a primer on the use of the most effective techniques, including icebreakers, questioning, brainstorming, case studies, role playing, demonstrations, simulations, games, and more. It will show you how to develop these training techniques and offers advice for their appropriate use in the classroom.

Drive Change with Case Studies

Case studies are a powerful way to demonstrate concepts or policies, encourage critical thinking, and reinforce course content. This issue shows you how to develop, craft, implement, and follow up on case studies so they become a tool to actively transfer learning and drive cultural change. Flowcharts, checklists, and clearly defined rules for success are included.

Dos And Dont’s For New Trainers

Congratulations! You are a new trainer. Now what do you do? This Infoline is the answer. Use this issue to avoid the most common mistakes that many new trainers make and get started on the right foot. You will find 14 solid dos as you prepare for your first presentation including basic design techniques, how to use visual aids, how to ensure that everyone knows about your training, and how to evaluate your success. In addition, 13 donts will ensure you avoid the most common causes of presentation embarrassment. A job aid will help you learn from your first presentation and help improve next time. Author: Mary O’Neill
Product SKU: 259608 ISBN: 978-1-56286-205-3
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Diversity Programs That Work

How do you ensure that your diversity programs meet the demands of the global marketplace? Organizations must learn to embrace and celebrate diversity as a business practice. This issue presents key demographic and workforce information, and gives you practical tips, techniques, and exercises to apply when designing the most appropriate diversity training program for your organization.

Developing Thought Leaders

Step up to your competitive advantage by gaining innovative ideas from a leadership team of learning professionals. This issue explains how a thought leader functions, and how you can use the behaviors and characteristics of thought leaders to bring cutting-edge ideas to your organization. It offers a step-by-step process for implementing strategies that will help you identify and develop these important leaders.

Developing A Mobile Learning Strategy

Mobile devices, now prevalent in work and educational environments, have completely changed our interactions with information. They have a greater impact on content consumption and creation, enabling users to search for information, apply new knowledge, and evaluate the consequences of their decisions in real time.Mobile learning can be a great tool for knowledge-building and can trigger a learning experience on the go and in the moment of need. But to realize the potential of mobile learning in your organization, you need to be strategic. This Infoline will:Also included is a job aid that will walk you through the key questions you need to answer to develop a strategy that will work for your organization.

Designing for the Virtual Classroom

The use of synchronous online training is growing rapidly. Don’t get left behind. Learn the basics of designing for the virtual classroom with this Infoline. You will learn how to use the ADDIE model to design synchronous online learning, select activities that maximize participant engagement, and determine the best structure and flow to virtual training events.

Data Collection for Needs Assessment

Conducting a thorough data collection is vital to the success of your training needs assessment. This Infoline focuses on how to collecting accurate data that ensures your training needs assessment doesn’t waste company time and money. You will learn how to choose the best data collection methods for your unique business situation while avoiding common pitfalls. This Infoline demonstrates how to plan and implement your data collection process develop a collaborative relationship with your client present data.

Cultural Audits: Supporting Organizational Success

Sometimes an organization’s culture can stand in the way of its success, which is why culture audits can be important tools for identifying deep-seated and persistent performance problems. This issue will explain the basics of a culture audit, and introduce the next steps in the process of conducting one within your organization. This process will determine if the time is right for a culture audit in your organization, help you sell the concept of a culture audit to management, and show you how to select the audit tool that is most appropriate for your culture.

Creative Facilitation Techniques for Training

This issue discusses a variety of creative facilitation techniques to be used in training. It is based on the premise that workplace learning happens in a variety of environments, and therefore demands a multitude of training options. These environments include on-the-job training, one-on-one instruction, classroom setting, synchronous online, and asynchronous online. This issue will help you understand which facilitation techniques are best suited for each environment and how to implement each technique. It also provides advice and guidelines for adjusting to sudden changes in a training environment, ensuring the facilitator is always prepared.

Creating Training Manuals

A training manual is a learning tool, typically a booklet that outlines the training for participants. This Infoline takes you through the process of creating a training manual. You will learn how to use information gathered from the needs analysis to understand the needs of training participants, design and present content in the manual, and create a process for revising and updating the manual as needed. Use this Infoline as a map for creating an effective training manual that supports learning and performance.

Creating an Internal Certificate Program

One of the most effective ways to address a knowledge or skill gap is through an internal certificate program. These programs can help an organization strategically and thoughtfully develop its talent while aligning with organizational goals and performance. But how do you know if a certificate program is right for your organization and where do you start? The “Creating an Internal Certification Program” Infoline will show you how to:

Create Effective Workshops

Planning and conducting successful workshops starts here with the basic guide that explains how to select learning exercises and activities and prepare for workshops. Revised edition. Authors: Geoffrey M. Bellman and Leslie A. Kelly
Product SKU: 258604 ISBN: 978-1-56286-154-4
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Create Better Multiple-Choice Questions

Developing defensible multiple-choice questions to accompany classroom, online, or blended instruction is a skill that must be mastered for successful assesment. This issue provides guidance for writing well-written multiple-choice questions, and tips on how to avoid the most common mistakes. You will learn how to build different types of multiple-choice questions; reduce or eliminate the common language problems that make multiple-choice questions confusing or ambiguous; match the level of each multiple-choice question to the level of the learning objective; test your questions before using them with learners; and use question statistics to improve your questions once they are in use.

Course Design Made Easy

You have been tasked with your first course design job. But what exactly is course design? Although designing a course could easily seem overwhelming, this issue of Infoline will provide you with all the necessary details in a simple, easy-to-follow, five-step process. You will find application tools to create course objectives, a course description, and a clear project plan. By the end of this 16-page issue, you’ll have all the tools you need including the necessary confidence to design a successful training course!

Course Design and Development

Learners are busy and want results. This issue will show you how to focus on two key components of instructional systems developmentdesign and developmentso that your design clearly gives participants what they need to know, while focusing on learning transfer, and how your training ultimately impacts the organization. The competency-based approach offers advice on design basics, instructional strategies, and course descriptions, plus pointers on the basics of developing course materials. Editor: Cat Sharpe
Product SKU: 258905 ISBN: 978-1-56286-166-7
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Conducting a Classroom Training Audit

Use the methodology presented here for assessing whether classroom training will have the desired outcome and whether there will be a high probability of learning. This issue gives you the step-by-step road map to conduct a training audit, which is a systematic assessment of the efficiency and effectiveness of the design and delivery of a classroom training event through a review of lesson plans, participant materials, and observation of classroom activities and outcomes.

Collecting Data With Electronic Tools

Whether you’re carrying out a training needs assessment, or planning to launch a new product, you need hard data to make your next move. However, do you know if the data you collect fits your needs and is valid? This issue enables you to collect data using electronic tools such as email and the Web. It explains several data collection methods, including Web surveys, electronic interviewing, and traditional secondary research using online resources. The seven-step research model presented also gets you data that is appropriate, useful, and validated. Save time and effort by searching with the right method and in the right place the first time.

Cloud Computing for Learning and Performance Professionals

This Infoline focuses on the emergence of cloud computing, its role in driving an important shift in information technology, and its growing presence in the lives of everyone who uses computing and telecommunications technology, with an emphasis on its role for workplace learning and performance professionals. This Infoline defines cloud computing, and discusses the benefits and potential issues it brings. Through the use of specific examples and case studies, this Infoline examines the role cloud computing will play for a number of workplace learning professionals, particularly those who deal directly with technology companies and organizations; in addition, it provides suggestions for short- and long-term action. It also includes a valuable job aid to assess how cloud computing might affect workplace learning professionals and their organizations, along with recommendations on how to proceed.

Change Management

Trainers must be comfortable with managing change to be effective organizational performance partners. Use this Infoline as a primer on change management tactics and the skills needed to facilitate change. This issue includes useful tools, hands-on examples, and models for change practitioners to use. In addition to a six-phase change strategy model, you will find a list of needed implementation skills, a performance issue analysis tool, and other important advice that will smooth the way of change and reduce barriers. Author: Stella Louise Cowan
Product SKU: 259904 ISBN: 978-1-56286-242-8
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Build Your Training Portfolio

A career portfolio is a powerful way to distinguish yourself from other training professionals and to showcase your talents in a real way. It is also a great tool for geting buy-in and support from your current employer. This Infoline will help you understand what should go in your portfolio and know how to use your portfolio to demonstrate your mastery of training competencies.

Building Learning Communities

Looking for new ideas to enhance performance in your organization? Consider the possibilities of creating learning communities within your organization. In this Infoline issue, you will learn how these communities can open up the borders to thinking, generate better decisions, and improve learning programs and the implementation of those programs in your organization. Discover how to build and sustain an effective learning community. Plus, learn how to measure the results of this new approach to problem solving and learning.

Building Career Success Skills

Succeeding as a learning professional is challenging without the right tools and skills. This issue will show you how to build the skills that will make you a more successful and happy professional. These skills include continually building your competencies, partnering with your boss, building strong organizational relationships, increasing your visibility, thriving in your organization’s culture, and increasing and applying your business savvy.

Building An Internship Program

This Infoline focuses on what your organization can get from an internship program and how to set one up. The job aid includes a questionnaire that will help you determine if your organization can benefit from having an internship program. Authors: William E. Worth and Alexa Bryans North
Product SKU: 259511 ISSN: 8755-9269 Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Build Credibility for the Training Function

Training assumes a business-critical role in organizations. Ensuring that the organization-at-large understands and perceives the value of training is critical to the future success of both the learning function and business entity. This issue helps you improve the credibility and perceived value of training within an organization. Included is a value, impact, and perception survey to help you measure critical areas of the organization with regard to training.

Blended Learning That Works

Well-designed and well-executed blended learning gives employees access to training in a useable format when they need it, often from wherever they are able to access it. This issue of TD at Work will provide tips on when blended learning is an effective choice and information you need to make blended learning design decisions.

Blended Learning

One of the biggest benefits of blended learning is the ability to create practical and meaningful activities for the design and delivery of training programs. This Infoline defines blended learning and discusses the importance of not only using a variety of delivery methods, but of understanding which methods best suit your objective. This issue of Infoline will help you ensure your blended learning design will be successful on paper before transferring it to a variety of delivery technologies.

Be a Better Needs Analyst

This issue offers ideas for improving needs analysis techniques. It provides a discussion of needs assessment instruments, focusing on interviews and questionnaires. Job aid is a checklist for designing analysis instruments. Editor: Cat Sharpe
Product SKU: 258502 ISBN: 978-1-56286-149-0
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Be a Better Manager

Managers are crucial to the success of organizations because they make executive-level strategies happen. Not intended as a replacement for formal management development, this issue helps readers identify areas for improvement and plan for development and acts as a supplement to formal learning programs offered in organizations. The issue describes a group of competencies that are widely believed to be important for managers, including business management, people management, process management, communication, and personal effectiveness.

Basic Trainer Competencies

All effective trainers have certain skills and qualities in common. The core competencies of good trainers are skills that allow trainers who possess those competencies to increase their effectiveness in organizations as well as sustain the overall training profession. This Infoline presents a set of core competencies for trainers based on the ASTD Competency Model’s foundational competencies that fall into the categories of business and management, interpersonal, and personal. For the trainer who continually works to improve his or her skills, this issue will enable him or her to develop and demonstrate these competencies on the job, assess competencies that may need to be developed further, and chart a path for future growth.

Basics of Stand-Up Training

Do you need to quickly train someone in basic presentation skills or quickly brush up on your own skills? This issue presents a step-by-step process that will help you prepare content to enhance your learners’ abilities. It also gives tips for setting up classroom facilities that support learning and effectively preparing yourself for training. In addition, this issue presents other basic skills including taming your fear, breaking the ice, presenting, facilitating activities, and listening skills.

Basics of Podcasting

Understand the fundamentals of podcasting technology and put this mainstream communications tool to use in your organization today. Trainers will find podcast technology a great resource for reinforcing and delivering learning. In this easy to use Infoline issue, you will find steps you can use to plan, create, deliver, and promote the use of this important new media channel.

Basics of ISD Revisited

Instructional systems development (ISD) is the gold standard for curriculum development professionals in every aspect of education and training. This Infoline sets the stage for ISD by first explaining its origin and approach and then presenting the classic ADDIE Model, with each phase of the model discussed in turn. You will also learn about the role of objectives and evaluation in instructional design as well as new developments in emerging technologies and ISD quality control.

Basics of Instructional Systems Development

Instructional systems development (ISD) can be a complicated business, and sometimes you just need an overview. Heres the Infoline for you. This issue provides an ISD overview along with a short profile of each component the simple design model known as ADDIE (Analysis, Design, Development, Implementation, and Evaluation). You will find a detailed explanation of each element along with practical advice on building your next training session using the model. The issue includes a useful course design checklist to keep you on track. Author: Chuck Hodell
Product SKU: 259706 ISBN: 978-1-56286-213-8
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Basics of Emotional Intelligence (EI)

Research continues to show that strong emotional intelligence is critical for anyone hoping become a top-performer in their workplace. Emotional intelligence provides us with a better understanding of ourselves and those around us. This Infoline is designed for anyone looking to understand the basics of emotional intelligence with an eye toward improving their abilities. Readers will learn how emotional intelligence is related to work performance, how to assess their own emotional intelligence, and how to develop their emotional intelligence competencies

Basics of Career Systems Development

Creating a workforce development system that encourages and supports employee talents and motivation is difficult work without a systematic approach. This Infoline shows you how to accomplish this goal using a six-step process for creating and implementing a career system. Detailed background sections provides information on what these systems can do for an organization along with case studies to demonstrate how career systems have succeeded in other organizations and explains the components of a career development system. It outlines six steps for creating and implementing a career system. Authors: Stephen K. Merman and B.J. Chakiris
Product SKU: 259410 ISBN: 978-1-56286-195-7
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Assessing Time, Career, and Life Directions

One of the most difficult challenges facing professionals today is self-assessment. With the busyness of your day-to-day life, it can be difficult to balance your work and your life. Key things such as recognizing your talents and reviewing your priorities get often overlooked. This Infoline provides you with the tools to prepare for and initiate change in your life. Whats more, this Infoline will help you.

Appreciative Inquiry

Appreciative inquiry (AI) is a form of organizational analysis and development based on understanding what currently works well and then building on strengths to make an even better organization. This Infoline describes principles of AI, including using positive language and storytelling to cause change; the 4-D model of discovery, dream, design, and destiny; and the HPI-AI model, which enables workplace learning and performance professionals to apply AI in the context of performance. The issue also provides general tips for using AI, a sample appreciative interview, and other helpful tools and information.

An Eight-Step Change Model

Is your organization planning a large-scale change initiative? Do you know what needs to be done to manage and facilitate this process smoothly? And just as important, do you know how to alleviate the fears of those going through this process? Change can be messy, scary, and challenging. But with the right process, tools, and facilitation efforts in place, it can be a smooth and positive experience. This issue of Infoline will provide you with the process, tools, and tactics you need by walking you through the eight simple steps of a change process and ultimately will provide you with the know-how you need to become a skilled and knowledgeable change agent.

Alternatives to Classroom Training

This Infoline issue will give you the tools to better manage organizational learning in a world moving toward e-learning. It will help you build a strategic plan based on the needs of your learners, and provide classroom-training alternatives that will give you flexibility in terms of your resource allocation. Moreover, you will explore how to determine which classroom training alternatives are best for your organization using a whole systems view.

Aligning Training and Client Expectations

There are no promises that a training session will be a success. In fact, there most certainly will be some friction between a trainer and a client. However, you can improve the chances for a positive interaction by ensuring that the expectations of your client and the training you plan are in alignment. Open communication and confirmation in writing will help both sides understand what is expected and what will be delivered. This Infoline will:

A Guide to Job Analysis

Job analysis is an important tool to help individuals develop their careers and organizations develop their employees to maximize their talent. This issue provides a six-step method to carry out a job analysis that captures all the relevant information and tips on how to conduct and use the analysis correctly. Included is a case study that demonstrates job analysis in action, and templates to record information and rank tasks.

Addressing the Skills Gap

ASTD defines a skills gap as a significant gap between an organizations current capabilities and the skills it needs to achieve its goal. This Infoline provides background for understanding the skills gap and an action plan for taking charge of it. The key to achieving success under such circumstances is to harness skilled talent to strategy and goals a task that has become more and more challenging in an increasingly global, virtual, and changing world.

Action Learning

This Infoline defines action learning as a group effort that involves solving real world problems through the use of acquired learning and implementing systems-wide solutions. It discusses why this process works and the benefits to organizations that use this technique. It features brief case studies from Whirlpool, National Semiconductor, General Electric, and Cigna International Property and Casualty Corporation. Author: Michael Marquardt
Product SKU: 259704 ISBN: 978-156286-211-4 Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Accelerated Learning

The challenge to do more with less and in less time is the mantra of every organization. Accelerated learning is the training professionals answer to this business reality. This Infoline offers you a short course in the principles, process, and techniques of accelerated learning. You will learn how to use whole brain techniques that allow learners to acquire information and skills more efficiently and to retrieve, recall, or respond with confidence. These techniques include the use of music, peer teaching, collaboration, and mind mapping to improve the learning environment and get results Author: Deborah M. Fairbanks
Product SKU: 259209 ISBN: 978-1-56286-183-4 Pages: 16 pages Publisher: ASTD Press
Format: Booklet

World Class Selling

A data-driven guide for developing a high-performing sales team and driving results. If you lead a sales team and are in search of a better way to run your sales function, stop guessing! Use World ClassSelling as your foundational resource for driving sales and getting results. Based on data-driven criteria from thousands of sales managers, sales trainers, and sales people, this publication identifies the necessary criteria for building a world-class sales team.Authors: Brian Lambert, Tim Ohai, Eric Kerkhoff Product SKU: 110913 ISBN: 978-1-56286-558-0 Pages: 352 pages Publisher: ASTD Press Pub Date: June 2009 Format: Paperback

WLP Scorecard:

The WLP Scorecard provides a structure for establishing goals, compiling information, tracking progress, quantifying effectiveness, and articulating results. Use WLP Scorecard: Why Learning Matters to quickly and easily navigate through the complex scorecard implementation and measurement processes.

Virtual Training Tools and Templates

Are your virtual training tools ready for a tune-up? You’ve discovered the best way to reach remote audiences without boarding a single plane. And you’ve learned that an effective virtual training program is relatively short, highly relevant, and extremely engaging. Now you need the tried-and-true tools that will make your next program an all-out success. Virtual Training Tools and Templates: An Action Guide to Live Online Learning offers proven resources for delivering top-notch virtual training programs. Make expert trainer Cindy Huggett’s professional array of virtual tools your own, and discover new perspectives from a range of training trailblazers. You’ll find their real-world lessons learned and get full access to their secrets of the trade. Starting with a simple four-step process (get started, get ready, get buy-in, and get going), Huggett helps you select the right technology, then offers detailed sections on how to design content, develop activities, and work with both facilitators and producers. And if you’re wondering how to prepare participants and evaluate program results, Huggett does not disappoint. Follow along as she guides you with new and relevant tips, tools, and templates every step of the way. A virtual training pioneer, Huggett wrote this book for you—instructional designers, facilitating trainers, learning coordinators, and training managers. And she continues to experiment with creative techniques and hone her skills so you can jump in with confidence. This complete guide builds on the author’s popular The Virtual Training Guidebook — use them together or on their own to delve into Huggett’s holistic approach to virtual training.

Virtual Training Basics

Virtual Training Basics is the perfect book for trainers who want to begin facilitating synchronous online training. This easy-to-read book introduces readers to technology and software that make virtual training possible. Readers will also learn how to develop their multitasking skills, engage their participants, harness the power of their voice, prepare their workstation for success, troubleshoot technology issues on the fly, and more.

Using E-Learning

A guide to using e-learning for current and future e-learning adopters. Balancing the realities of using e-learning with the hype that surrounds new technology, Using E-Learning will help you develop a comprehensive, concrete, and specific strategy for utilizing e-learning in your organization. Understand how to optimize your organization’s investment and learn how e-learning provides measurable benefits to your learning program.