Your Training Questions Answered

ASTD is committed to balancing a flow of helpful information while continuing to share research and introduce members to a variety of new informational voices. This Infoline turns the content over to the membership, asking members what training questions they most want answered. Requests were gathered and compiled, then answered by those professionals with the knowledge and best practices information. Topics include: the future of measurement and evaluation, mobile learning, training metrics, informal learning, and more

Writing Winning Proposals

Writing proposals is the lifeblood of many organizations, individual performers, and consultants. This Infoline issue provides a six-step process to help you write proposals that get results. You will find help with overcoming common obstacles to create a more compelling case for your ideas. Tips are provided for conquering writers block and using consistent style and language with special hints for trainers.

Writing for Readability

This Infoline will tackle the readability issue more appropriately by discussing guidelines for mastering clear and concise sentences in your workplace writing. The goal is to practice composing a sentence that requires only one reading to decipher the intended message. In this Infoline, you will learn strategies to tighten and simplify your sentences; eliminate wordiness and redundant phrasing; and build a vocabulary to help your co-workers revise their work.

Write Better Behavioral Objectives

Great behavioral objectives help guarantee that you will get the outcome you are expecting from your training program. This issue provides clear guidelines for writing clear, concise and measurable cognitive (knowledge), psychomotor (skills), and affective (attitudes) objectives. Included are tips on formatting, use of action verbs, and other practical advice. Editor: Cat Sharpe
Product SKU: 258505 ISBN: 978-156286-152-2
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Valuing and Managing Diversity

Poorly managed racial, ethnic, gender, and other diversity conflicts have a negative effect on productivity and can lead to both high turnover and costly legal action. This issue of Infoline offers a practical and proven framework for developing a diversity-training program in your organization. It shows you the key steps and elements to consider when planning a diversity-training program, plus tips on how to position and designing the training curriculum. A job aid is included that will help you decide if your program covers all necessary elements. (Revised edition). Revision Author: Tom Finn
Product SKU: 259305 ISBN: 978-1-56286-187-2
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Using the Experience API to Track Learning

Today most employee learning happens during unstructured on-the-job experiences, social interactions, and while perusing informal learning sources. The challenge for organizations is tracking and reporting on all of this learning in a consistent, reliable way. A great way to do this is by using the new learning technology specification, the Experience API (xAPI), which allows learning content and systems to speak to each other to record and track all types of learning experiences. In this Infoline, you will learn

Using Prototyping in Instructional Design

Storyboarding and prototyping are key parts of the instructional design process that should not be skipped. Starting the overall design process with a storyboard provides a high-level outline of the intended outcomes of the module, and is an effective way to gather ideas in a graphical format before moving on the physical prototype. Interface prototyping then allows instructional designers to map out the navigation of a training module and garner feedback from stakeholders and users early in the design process.

Using Music As a Training Tool

Looking for a unique way to present information that your audience will remember? This issue shows you how to use music for effective training. It explains music’s effect on the human brain, and how to harness those effects to establish a positive mood, minimize negative conditions, aid memorization, enhance reviews, and foster creativity. You will also learn to select the right kind of music for any training activity.

Using Job Aids

Job aids are a quick, easy, and often inexpensive way to improve performance fast and allow an employee to perform infrequently performed tasks more efficiently or standard tasks with more accuracy. This issue will help you to determine when to use a job aid and the type of job aid to use. It will also assist in designing, implementing, and evaluating the job aid. Sidebars provide examples of different types of job aids, and the included job aid offers a quick needs analysis. Learn to use and create job aids and improve performance fast!

Using Electronic Surveys

If you need a low cost, quick to develop and deploy survey, then an electronic survey may be just the right solution. This issue offers practical advice to help you take advantage of this powerful tool. It demonstrates how to write and format effective e-survey questions, how to select the best method to disseminate your e-survey, and helps you avoid the common pitfalls of pilot tests and evaluations. This issue also addresses the technology challenges of implementing electronic surveys, as well as privacy concerns.

Using Consulting Systems

Discover how to initiate and develop relationships with prospective clients. This issue shows how the organizational systems model is an analytical tool to help consultants gain a holistic view of issues and problems. Problem-solving tools simplify developing alternative solutions, and help clients choose the best one for their particular circumstances.

Understanding Core Competencies

Explore the concept of core competencies and why organizations achieve success in a highly competitive era by identifying their core capabilities. Also includes the success Wal-Mart has achieved using core capabilities to guide its business activities. This issue of Infoline investigates the concept of core competenciesits history, advantages, applications, and risksand explains why so many organizations are achieving success in the face of cut-throat global competition simply by doing the right thing and doing it well. Author: Sandra Millers Younger
Product SKU: 259503 ISBN: 978-1-56286-196-4
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Understand and Use Behavioral Styles

The ability to perceive and assess the behavioral styles of those around you is an acquired skill. Understanding the styles of training participants allows you to make more informed choices regarding the way content is grouped and delivered. This Infoline helps you understand different behavioral styles, learn how to assess the behavioral styles of those around you, adapt your style to fit multiple situations.

Twitter for Trainers

This Infoline gives you the tools and information you need to harness Twitters power to spread awareness of your brand, attract potential clients, stay on top of industry news and trends, and share knowledge with your clients and colleagues. By demystifying commonly-used terms such as retweet, hashtag, and trending topic, and explaining how training professionals might leverage these tools and more, Twitter for Trainers packs social media know-how into a quick and easy read.

Transfer Of Training

Training that has little effect on job performance is one of the key challenges all training professionals face. This issue is a primer on transfer of training and offers guidance on understanding the topic and specific techniques to get more of classroom learning back to the job. You will find a six-step process to design training techniques into your training along with a detailed discussion of measurement techniques. A job aid will help you determine if your organization is a barrier to the transfer of training. Author: Paul Garavaglia
Product SKU: 259512 ISBN: 978-1-56286-199-5
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Training in Virtual Worlds

Many people are unaware of virtual worlds and how they can be used in business and training. This Infoline will give you a firm understanding of virtual environments. Discover the various learning applications of virtual worlds, including holding virtual meetings, creating realistic simulations, and role-play. You will also learn how to determine whether or not to use virtual worlds in your organization.

Training as a Business Partner

Becoming a business partner with an organization is quickly becoming the norm, rather than the exception, for training and development professionals. But where do you begin to build the credibility and expertise to truly participate at the partner level in an organization? This issue offers solid advice using a four-step process to build the baseline credibility necessary for a seat at the business partner table. Useful self-assessments are provided along the way to check your readiness for each level, as well as a template to create a business-oriented annual report for the training function.

Training and Learning Styles

Some learners get it while others do nota fact of life for the professional trainer. This Infoline offers tips and tools to close the common learning gap. By exploring examples of typical training styles, along with their strengths and weaknesses, you will be able to choose appropriate training activities that get results. In addition, you will get detailed descriptions of educational and psychological assessment instruments that will help you jump start the process tailoring your training design to the learner. Author: Susan Russell
Product SKU: 258804 ISBN: 978-1-56286-160-5
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Training Across Generations

Today’s trainers find themselves in the unique position of having to train four different generations, sometimes in the same classroom. The four generations are veterans (or traditionalists), baby boomers, Generation X, and Generation Y. This Infoline covers each generations unique learning preferences and provides tips and techniques for enhancing the learning of each.

The Transfer of Skills Training

Proving that a learners participation in training has resulted in increased skills on the job is a key metric for organizations. This issue presents a six-step process and model that will help you determine that the transfer of skills training has occurred. This issue includes checklists, key points, and sidebars that will help you apply the principles outlined by the author. A case study is also included that demonstrates the principles in action. Author: Richard L. Sullivan
Product SKU: 259804 ISBN: 978-1-56286-226-8
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

The Role Of The Performance Needs Analyst

Without proper analysis a performance intervention will be a resource wasting and misdirected effort. This Infoline provides solid tips and guidance on analyzing problems and opportunities to discover the cause of performance problems and how to preserve and enhance what works and how to correct, replace, or eliminate what does not work. A useful performance improvement analysis checklist job aid is included. Author: Diane Kirrane
Product SKU: 259713 ISBN: 978-1-56286-220-6
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

The Learner-Centered Classroom

Here are a few of the questions author Jeannette Campos suggests asking yourself to effectively create a learner-centered classroom:As an instructor, am I encouraging interaction among my learners whenever possible? Is my content formatted in the most engaging way? Have I created opportunities for the learner to reflect on the learning process? Only in a learner-centered classroom can you foster the four types of learning relationships: learner-to-instructor, learner-to-content, learner-to-learner, and learner-to-self. This TD at Work will explain:-the four relationships within a classroom, whether online or face-to-face-the qualities of healthy, high-performing classroom relationship-show different teaching methods (for example, podcasts, peer review, and asking questions) can strengthen learner-centered relationships-the four-part learning objectives to design learner-centered instruction.

The Infoline Dictionary of Basic Trainer Terms

Every profession has its lingo and the training and development field is no exception! In the style that is uniquely Infoline short and to the point this concise guide to essential trainers terms gives you many of the need-to-know basics such as tech expressions, abbreviations, and acronyms, along with an alphabetical listing of terms, various sidebars, and related workplace learning and performance references. The Infoline Dictionary of Basic Trainer Terms is your quick-reference guide to the language of the profession!

The HPI Balanced Scorecard

Do you need a tool to help you gauge the effectiveness of HPI interventions in your organization? This issue shows you how to take concepts of the balanced scorecard and apply them to performance. A 12-step process is provided that clearly helps you build a case for management, while a sample HPI scorecard helps you visualize key elements to measure.

Task Analysis

Job analysis can have great organizational value despite the workplace trends that push the boundaries of fluid job roles and responsibilities. This issue explains how to analyze work and work processes using methods such as observation, interviews, checklists, critical incident technique, and process mapping. It provides case studies that illustrate how training practitioners apply the principles of analysis to create training deliverables.

Take Orientation Online

An effective employee orientation program is the key to more productive employees and reduced turnover. Yet, many companies neglect or ignore this important aspect of organizational responsibility. This issue shows you how to set up and take advantage of online orientation programs to enhance, build, or repair new employees. Learn to create an orientation program that immerses employees in the culture of an organization, and lays the groundwork for determining organizational needs.

Take Charge of Your Career

Whether you need a career check-up, or you are actively seeking a new profession, this Infoline may be the ticket to help you take charge of your career prospects. This issue provides tips and tools to help you understand your personal and professional needs. It can help you prepare to execute a career move, or simply to survive the search for a new job. You will find a sample resume along with checklists on setting professional priorities, informational interviewing, resume tips, and a job search action plan.

Supervisory Training

High-performance organizations must have supervisors with the ability to manage resources and work effectively with others. This issue offers a five-step method for developing a supervisory training program. It defines what it means to be a supervisor, and discusses the importance of a needs assessment when designing, developing, and evaluating a training program.

Succession Planning

Without well-thought out succession plans, organizations face the real possibility of severe productivity losses and competitive disadvantage in the marketplace. This issue presents a four-phase succession planning program to create a fully prepared frontline and management staff that can take over leadership positions. The plan enables your organization to determine priorities; anticipate gaps; establish development, recruitment, and retention strategies; and stay on track with their strategic plans.

Successful Orientation Programs

Retention success often begins with a well-planned and executed on-boarding program. This issue explains how to develop well thought-out on-boarding objectives, define the conditions of an effective orientation program. The issue also provides ideas for the development of your orientation programs including tips for successful implementation and evaluation. Valuable advice is provided for supervisors orienting new employees. Editor: Cat Sharpe Russo
Product SKU: 258708 ISBN: 978-1-56286-157-5
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Successful Online Meetings

Increased travel costs, tighter budgets, and improved technology have made meeting online more practical than ever. This Infoline will show you how to design and facilitate a successful online meeting. You will learn how to assess the knowledge, skill, attitude, and technology requirements of attendees, create activities that promote a collaborative environment, and evaluate the results of your meeting.

Structured Mentoring: A Performance Approach

Mentoring is a powerful way to retain talent, support employee development, and improve job performance. This issue identifies critical success factors for setting up structured mentoring programs that focus on the acquisition of specific skill sets in specific contexts. It explores the value of structured mentoring programs and their capacity to quickly get employees up-to-speed on new tasks significantly and measurably improving performance.

Strategic Planning 101

Your organization has a strategic agenda and a compelling vision of the future, right? But do you know what it is? Do you fully grasp its meaning and translate that into your day-to-day work? While most companies have carefully crafted strategic vision statements and a strategic plan to translate this vision into results, in reality there is often a large knowledge/behavior gap between what the organization says its strategic vision and agenda are, and what people actually know, understand, and do.This Infoline offers you a simple, straightforward look at strategic planning and strategic thinking and helps you develop practical approaches to bring the disciplines of both into your everyday work.

Strategic Needs Analysis

Training professionals are increasingly expected to be strategic business partners with their organizations, offering performance solutions that align with business goals. Becoming this partner requires a different way of thinking about needs analysis. This issue explores the six steps involved in defining a clients training needs in relation to the organizations business goals. You will find techniques to use at each point in the analysis process, sample questions you can use for collecting data, a strategic needs analysis checklist, and other valuable tips and tools. Authors: Sally Sparhawk and Marian Schickling
Product SKU: 259408 ISBN: 978-1-56286-343-2 Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Social Learning for Learning Professionals

Social learning is transforming our workplace in powerful ways as it enables people to connect and transfer knowledge in ways previously not possible. Emerging social media technologies enable a new kind of knowledge-building ecosystem with people at its core. Social learning creates an environment where people can learn more quickly, innovate faster, and engage one another in exciting new ways. This Infoline will help you understand various social learning technologies and how you can use them inside your own organization. You will learn about online communities, media sharing, microsharing, collaboration tools, immersive environments, and more. You will also learn how to implement social learning and deal with critics and their objections.

Simple, Effective Online Training

Online training is becoming increasingly popular for learning solutions. This title will is geared toward trainers that are interested in delivering training programs online. The readers will learn about the differences between types of online training. The reader will also discover how to modify their existing classroom training skills to work in an online environment, engage online learners, and handle common technical difficulties that may arise.

Scenario Planning

Discover a strategic planning method called scenario planning that is used to plan for the future of an organization while embracing uncertainty. A case study of the Royal Dutch/Shell Group illustrates the scenario planning method. And a checklist of trigger questions helps you identify organizational assumptions in the scenario planning process. Author: Joe Willmore
Product SKU: 259809 ISBN: 978-1-56286-171-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Sales Training That Drives Revenue

Training salespeople provides a unique challenge to traditional trainers. This Infoline helps you create excellent in-house sales training programs. You will learn how to analyze organizational and learner needs, design training that aligns with the sales process, and effectively implement the training. This issue is a must-have for any trainers or training managers tasked with creating sales training.

Sales Coaching

Successful sales coaches understand the potential of their sales staff and work to draw that potential out. This Infoline is designed for sales coaches and managers that work with sales staff. Readers will learn the three anchor points of sales coaching, how to determine a sales persons ability and motivation, and coaching styles that are appropriate for employees of various skill levels. Finally, you will learn how to put all this together to develop a complete coaching plan for your sales staff.

Planning and Organizing Training Events

Whatever the format, satisfaction with a training program depends on how well it was conducted. And to be successful, efficient and effective organization behind the scenes is critical. This Infoline focuses on the logistical aspects that go into making a training event run smoothly and describes the knowledge, skills, and tools that organizers need to ensure a successful program. You will be able to:This Infoline also provides a job aid and numerous checklists that can be customized to ensure proper planning, organization, and communication before, during, and after the program.

Performance Excellence Through Partnering

Forming and maintaining an atmosphere of partnering is key to a successful performance intervention. This issue presents a strategy to create more effective partnerships that will have a real impact on your organization. Included is a set of critical success factors, examples of common types of partnerships, and job aids that will help you plan a partnership and check to ensure that the partnership is functioning as it should.

Outsourcing Training

Outsourcing training is a business reality, but success does not begin and end with giving the work or project to a suitable vendor. This issue will show you how to use outsourcing as a strategic advantage, and to proactively address the many potential challenges of working with external or internal experts or consultants. The issue covers generally accepted contracting costs, typical elements of a consulting contract, and the process for determining which vendor would make the best fit.

Organization Development for Trainers

Many learning professionals struggle to connect their work with many of the traditional elements of organization development (OD). This issue will show you how they are connected, and how to use that connection to your advantage. It presents a seven-phase process for OD, and shows you how understanding OD principles will allow you to position your own learning and development interventions within the total system of the organization to increase your credibility.

One-Person Training Department

This issue discusses how to run a one-person training department. It offers tips on managing projects and time, budget planning, generating support, outsourcing, instructional design processes, and making the department run efficiently and smoothly. This issue also includes money saving ideas, alternatives to formal training, and a case study.

Onboarding Veterans into the Civilian Workforce

With more than 200,000 service members transitioning to veteran status each year, veterans are a fast-growing segment of the civilian job market. They can be an invaluable source of talent, but organizations must be smart about leveraging their unique skill sets. This Infoline serves as a bridge between two vastly different workplace cultures and suggests considerations for the civilian organization interested in hiring veterans and seeing them succeed.

Onboarding for Managers

Onboarding is the process in which an organization transitions and assimilates new hires into the organization and their roles. The process navigates through HR policies, cultural norms, industry knowledge, and role success factors. The cost to hire and train new employees is very high; therefore, establishing a successful onboarding program is essential for an organization. This Infoline focuses specifically on establishing an onboarding program for new managers whether they are new to the organization or simply the position. You will learn how onboarding is a part of talent management and recruiting, key principles of onboarding design, technology tools and approaches, best practices, and how to apply onboarding principles to any new beginning within an organization.

Needs Assessment For E-Learning

A needs assessment must address the high-level goals of an organization, point to the right intervention that meets the needs of all stakeholders, and set up a path for the new intervention. This issue offers a step-by-step guide for an expanded needs assessment process that will serve an organization’s goal of implementing e-learning programs. Useful sidebars include information on determining stakeholders and the stakeholder assessment process. In addition, an extensive e-learning needs assessment job aid is provided.

Needs Assessment By Focus Groups

Finding the right insider information about specific training needs is often hard to determine. This Infoline presents a focus group strategy that will help you discover both real and perceived training deficiencies through the use of an interactive focus group. You will find a 14-step guide to conducting these focus groups from task identification to resource selection to managing the focus group work to evaluating your success. A complete case study is included to show you how the process works. Author: Mary Austin
Product SKU: 259401 ISBN: 978-1-56286-190-2
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Motivating Employees

Knowing how to motivate employees is critical for an organization’s ability to get results. When employees are not motivated properly, their productivity drops and key milestones and deadlines are missed. Motivation determines the direction of an employees behavior (that is, what the employee chooses to do), the level of effort an employee puts into his or her work, and the level of persistence that an employee has when faced with obstacles. This issue will help managers and trainers understand and master this important piece of the organizational productivity puzzle. Discover ways to integrate motivation into the workplace, reward high-achieving employees, and avoid common manager mistakes.

More Great Games

Games are one of the most effective ways for learners to acquire and retain information. This issue presents five fully adaptable learning games selected to fill a specific function in a training plan. Each game is presented in terms of its learning objective, features and mode of play. A step-by-step job aid is included to assist you in adapting the material presented for your own needs. Author: Steve Sugar
Product SKU: 259106 ISBN: 978-1-56286-176-6
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Mind Your Business Manners

Understanding business etiquette and protocol intelligence gives professionals an edge. These soft skills may seem inconsequential, but they go a long way toward building your reputation and image. This Infoline is designed for anyone looking to understand the basics of professional etiquette. Readers will learn how to make proper introductions, greet international clients, and navigate business lunches and dinners.

Middle Management Acumen

This TD at Work focuses on the skills that are needed to succeed in middle management, specifically, the top five capabilities every middle manager needs to succeed: effective relationship building, building talent, critical thinking and alignment, optimizing performance, and inspiring excellence. Management is the best and most challenging job, and it provides the best opportunities to have maximum impact. Middle management acumen is a set of capabilities that will help every manager be a great engine for an organizations success. This TD at Work is targeted at helping managers focus on building middle management acumen, as well as providing a training and reference resource for human resources and training professionals.

Meetings That Work!

Meetings can be an expensive waste of time that leave attendees frustrated and poorly informed. This issue offers a simple three-step process that will enable any meeting leader to stop wasting time and make meetings more effective. Learn to harness a group’s creativity and energy and direct it towards solving problems, generating new ideas, and moving big ideas forward. Included are tips on running meeting activities, communicating effectively, keeping the meeting on track, and using conflict productively.

Measuring Affective and Behavioral Change

Finding out if your learning event has had real effect on the job is key for training intervention. This Infoline stresses the importance of laying the groundwork for measuring behavior and affective changes in resulting from training programs. It concentrates on Kirkpatricks third level of evaluation, behavior, and discusses specific techniques to track and measure changes in behavior. Authors: Dana Gaines Robinson and James C. Robinson
Product SKU: 259110 ISBN: 978-1-56286-179-7
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Mastering the Art of Feedback

Giving feedback, especially negative feedback,is one of the most difficult duties of a manager or supervisor. This issue describes the process of giving and receiving feedback, and shows you how to improve these skills. It offers a feedback effectiveness self-assessment, a feedback readiness assessment, and an 8-step process for developing and enhancing your feedback delivery skills.

Marketing Training Programs

The success or failure of even the best designed training intervention is often determined by how well it is marketed to your client base. This issue focuses on the techniques and strategies to help training and development professionals become better marketers of their products and services. This issue adapts the traditional ADDIE model to explain the process in six steps, beginning with a needs and situation analysis and continuing through strategy, promotion, production, distribution, and evaluation.

Managing Training Projects

Good project management skills are needed for the launch of any learning initiative designed to support organizational change. This issue presents a project management process that will enable you to manage training projects, from conception to evaluation, successfully using the familiar ADDIE (analyze, design, develop, implement, and evaluate) model of instructional systems development. Samples of project schedules, estimates, and budgets will help you get organized quickly, while the job aid will help you identify the key resource needs.

Managing Across Generations

In this issue, you will learn about how the four generations differ in the ways they prefer to be managed, and you will take away some practical tips for enhancing the success of your team by tailoring your management approach to the needs of different age groups. You will learn management preferences of the four generations in the workplace; tips and techniques for motivating members of each generation; and strategies for integrating multiple generations into a productive team.

Manage Organizational Knowledge

Knowledge management helps your organization obtain and transfer valuable information before it walks out the door. This Infoline presents an easy-to-follow, four-step plan to capture and transfer the crucial knowledge of your employees. You will learn how to identify critical knowledge and who has it, select methods for documenting and capturing knowledge, capture skills and knowledge, and transfer the knowledge to the employees who need it.

Making Smile Sheets Count

Smile sheets are often maligned as poor evaluation tools despite their widespread use. This issue shows how to make this humble evaluation form into a power tool that can gather reaction data, and improve the design and delivery of your programs. Moreover, once you create effective smile sheets, you can easily modify them for any future program!

Make Every Presentation A Winner

Every trainer strives to be a great presentera skill that is basic to the profession and is a key factor in learning transfer. This Infoline introduces you to the basics of planning, presenting, and evaluating the success of your presentations. In addition, a set of critical checklists and other planning tools are provided to help you cover the right material, ensure that you leave nothing to chance once on-site, and make the best impression from the moment you face your learners. Authors: Jerry L. Wircenski and Richard L. Sullivan
Product SKU: 258606 ISBN: 978-1-56286-155-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Link Training to the Bottom Line

Is your training delivering the results you are looking for? This Infoline issue presents a model for linking training to the bottom-line business value of an organization. The model called Training Results Measurement aligns training with business results, and bridges the gap between the on-the-job applications and business results.

Linking Training To Performance Goals

Todays global economy forces every successful organization to focus on high performanceincluding the training function. Are you ready for this challenge? This issue will show you new ways to approach training with an emphasis on performance. It explains how to help your organization make the transition from a training mindset to one of performance, and contrasts the roles of the traditional trainer with that of a performance consultant. In addition, you will learn the four key principles that will allow you to link training to performancegoal linkage, business and customer focus, systems thinking, and process measurement. Author: Stephen J. Gill
Product SKU: 259606 ISBN: 978-1-56286-203-9
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Level 5 Evaluation: ROI

This issue outlines the ways HR practitioners (1) can demonstrate how training affects the organization’s bottom line, (2) can explain the linkage between HR and business strategies, and (3) can illustrate a level of accountability for the HR department. It describes methods of collecting data, isolating the effects of training, and the barriers and benefits to ROI. Authors: Jack Phillips, Patricia F. Pulliam, and William “Bud” Wurtz
Product SKU: 259805 ISBN: 978-1-56286-227-5
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Level 4 Evaluation: Business Results

Demonstrating a contribution to the bottom line is a key indicator of success for todays workplace learning and performance professionals. This issue explains how to measure the business impact of training and why it is desirable. It offers an eight-step process: determine feasibility of a level four evaluation, develop objectives, plan the evaluation, collect data at all levels, isolate program effects, analyze the data, and communicate results. Authors: Jack Phillips and Ronnie D. Stone
Product SKU: 259816 ISBN: 978-1-56286-238-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Level 3 Evaluation: Application

Measuring on-the-job performance after a training intervention has become a standard and expected measurement by many organizations. This issue examines in depth how to measure on-the-job application of training through a variety of techniques including questionnaires and surveys, follow-up interviews, focus groups, and on-the-job observation. Included are useful checklists and other tips to ensure success and the ultimate credibility of your evaluation efforts. Authors: Jack Phillips, William Jones, and Connie Schmidt
Product SKU: 259815 ISBN: 978-1-56286-237-4
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Level 2 Evaluation: Learning

Did your participants learn anything from your class or program? That is the key question behind the simple, but useful smile sheet. This Infoline provides you with specific guidelines for performing level two evaluations, including a discussion of various test types, test formatting and design, and key administration issues. The issue includes a standard evaluation worksheet, a case study sidebar, and a helpful listing of online testing software tools. Author: Jack Phillips
Product SKU: 259814 ISBN: 978-1-56286-236-7
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Level 1 Evaluation: Reaction and Planned Action

How training participants initially react to a training intervention can product important data to demonstrate value to the organization. This issue explains why measuring participant reaction is important and shows you how to establish evaluation criteria, create data collection tools, collect the data, analyze and report the data, communicate results, and plan improvements. A case study of a level one evaluation at First Union Nation Bank is included to demonstrate Level 1s value. Author: Jack Phillips
Product SKU: 259813 ISBN: 978-1-56286-235-0
Pages: 16 pages Publisher: ASTD Press Format: Booklet

Lesson Design and Development

If you want your classes to run smoothly you need a lesson plan. This issue focuses on the details of designing and developing these lesson plans within the context of your course design. You will learn what designers and facilitators do, how to select the most effective instructional techniques, and when to use the various approaches to lesson planning.

Learning Through Transmedia Storytelling

Transmedia storytelling, developing a narrative across multiple platforms to expand learning and engagement, works because it encourages learners to be resourceful, and is social, mobile, accessible, and re-playable.This Infoline will:This Infoline comes with tips for designing transmedia learning based on the traditional storytelling framework, and provides examples of effective transmedia storytelling in the business and learning environments.

Leadership Development

Whether you are looking to develop your own leadership skills or those of others, this issue guides you in fostering leadership behaviors and qualities, including: knowledge, strategic thinking, communication skills, self awareness, and developing others. It includes a self-assessment form, leadership assessment diagnostic tool, and guidance on how to communicate more effectively.

Knowledge Management

Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge. Author: Amy Newman
Product SKU: 259903 ISBN: 978-1-56286-241-1
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Just-In-Time Coaching

You want to help your organization move forward. That’s why you became a trainer. But there is much more you can do! Do you connect well with people? Do you understand the overall mission and vision of your organization? If so, you’re a prime person to conduct just-in-time coaching sessions. Just-in-time coaching addresses specific, current needs. And while you don’t need the targeted career training that formal coaches need, you do need to establish a cadre of core skills. That’s where this issue of Infoline comes in. This Infoline offers you a direct path to conduct just-in-time coaching. You’ll learn how to establish coaching relationships, recognize just-in-time coaching opportunities, assess interest and coachability, and create effective just-in-time coaching dialogues.

Interview Skills for Managers

Hiring the best candidate for an important job in your organization or team should not be left to chance. This Infoline issue explores the art and science of interviewing by focusing on how different interview formats work. Case studies, sample interviews, and checklists are provided to turn the process from a toss-the-dice guessing game into a well-conceived and executed managerial decision.

Instructional Objectives

Instructional objectives are important to help ensure that a training intervention provides consistent results across a large training audience. Objectives also provide a baseline to prove the intervention was successful. This Infoline shows you how to create clear and measurable instructional objectives as well as tips and guidelines and sample statements to aid in your learning. Author: Francis Plattner
Product SKU: 259712 ISBN: 978-1-56286-219-0
Pages: 16 pages Publisher: ASTD Press
Format: Booklet

Instructional Design for WBT

Designing training for the Web shares many similarities with designing for the classroom environment, yet there are some significant differences as well. This Infoline issue shows you how to adapt your current preparation methods for e-learning. It translates the familiar ADDIE model of instructional design to Web-based training, so you can make the transition quickly and easily.

Instructional Design for Technical Training

Technical training helps employees perform the unique aspects of specialized or skilled work and apply specific tools, equipment, and processes to that work. But how do you go about conducting this hard skills training that is so important to the survival of many industries? This Infoline will provide an overview of how to identify and plan hard skills training solutions. Whats more, this Infoline will help you identify and leverage the expertise of important technical stakeholder groups, execute a standard instructional design life cycle, and avoid common challenges inherent to hard skills training.

Innovation at Work

Use innovation in your organization to get bottom-line results. This issue presents an effective process for stimulating innovation in your organization, and turning creative new ideas into benefits for shareholders, employees, customers, and suppliers. It will show you how to assess your organization’s current focus on innovation, and provides ideas to fuel innovative thinking. Use tools like the innovation inquiry, the imaginary pipeline, and the innovator role inventory to effect change in your organization.

Informal Learning

Informal learning can pack quite a punch in terms of boosting workplace performance and efficiency. But what is it, and what can you do to promote informal learning in the workplace? According Bob Hoffman, informal learning is anything that is not recognizable as formal training and performance support, such as organized classes, workshops, individualized instruction, and job aids. Informal learning is just-in-time, contextual, individualized, personal, chunked, and limited in scope; in other words, it’s exactly what you need at exactly the moment you need it. This issue describes 13 modes of informal learning, including information gathering, help desk use, and mixed teams. Furthermore, it presents ways that you can evaluate and promote these modes to fit your organizational context.

Implementing Web-Based Training

Implementing Web-based training in your organization for the first time can be a daunting challenge. This issue offers a five-step overview of how to implement Web-based training, and points out common problems that plague first-time implementation projects. You will find sections on building a business case for WBT, gaining sponsorship, conducting a pilot project, promoting WBT, introducing change, and maintaining the system.

Implementing Culture Change

This Infoline presents a roadmap for culture change from the first and critical steps of getting leaders prepared and on board, providing a realistic view of change, and communicating to the final stage in which an organizations employees live the new culture. Along the way you will also learn some creative ways to communicate about the change and how to identify action plans and projects that will support culture change.

Identify Core Competencies for Job Success

This Infoline will teach you how to identify and use employee competencies and tasks to create better job descriptions. Competencies are sets of skills, attitudes, and behaviors that allow employees to excel in their position. You will learn how to identify employee competencies that are linked to strategic organizational objectives; then you can use those competencies and related tasks to create job descriptions that find the employees best-suited for your organization.


Icebreakers used effectively can get your meeting or training session started on the path to success. This issue provides an overview of common icebreakers including openers, energizers and tension reducers, games and brainteasers, feedback and disclosure, and brainstorming. It provides guidelines for selecting and using each type of icebreaker and tips on designing your own icebreakers.

How to Select and Use Learning Tools

Learning professionals have a wide variety of options when it comes to using learning tools to get the learners’ interest, expand concepts, clarify relationships, model tasks or behaviors, stay on track, and improve retention and application. But what are all those options and how does the learning professional select the appropriate one for his or her needs? This issue provides descriptions of 11 learning tools organized into three categories: for use in training rooms, for use in and out of training rooms, and for use out of training rooms. It describes the advantages and disadvantages of each tool along with basic presentation and preparation tips.