344 Search results

For the term "Customer Service".

Customer Service Tips from Hooters

My new favorite idea generator website, Idea Sandbox, really stopped me in my tracks with this: customer service tips from Hooters. If you’re not from the

Improve Your Customer Service – Best Skills

Learn how to provide good customer service with this Customer Service Makeover. It will show you how your small business can provide the good, better or even superior customer service that consumers want.

Customer Service and Customer Loyalty – Best Skills

You’ll never survive as a business if you don’t have a loyal customer base. Learn best practices for customer service, build customer loyalty, and train your customer-facing staff to provide the best possible service.

Customer Service – Best Skills

From training your staff to dealing with unhappy customers, the service at your restaurant can make or break you. Keep customers coming back again and again with these tips for great customer service.

What Will Bad Customer Service Cost Government?

An examination of the latest data from the American Customer Satisfaction Index (ACSI). The ACSI Federal Government Report 2014 outlines the effects of failing customer service and poor professional behavior by agency staff.

Rating Customer Service Made Simple

Feedback USA, a pilot program launched July 2015 by the General Services Administration, sets out to uncover the truth about customer service in the federal agencies that citizens use the most.

Improving Customer Service Must Be an Agency Priority

Customer service is a core function of government. Although a few agencies are meeting expectations, it seems that most customer service interactions with government agencies frustrate and disappoint citizens. Now is the time for government to identify ways to improve how agencies deliver customer service.

Delivering Cross-Agency Customer Service

Lisa Danzig, co-leader of this initiative.writes that while good customer service can be a very difficult thing to achieve, some simple fundamentals apply: knowing the customers and their needs   focusing on the customer experience when designing programs and service delivery setting customer expectations and getting their feedback celebrating employees who do this well.

Value Over Profit Customer Service Models in the Training Unit

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer-centered business is often a very successful business…

Superior Customer Service Boosts Market Performance

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Seventy-nine percent of respondents from hi…

The Next, New Job: The Rising Popularity of Customer Service Positions

Customer service positions among young and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc. , a leading domestic provider of outsourced call center and customer contact solutions . “Because of the downturn and the need to build customer loyalty, U.S. contact centers are rapidly growing,” said Mark Wilson , co-founder and CEO of Ryla. “Companies are realizing it costs six times more to acquire new customers than it does to retain existing customers; great customer service is a vital link to customer retention.” According to a recent Frost & Sullivan report, U.S. call center revenues are expected to hit $29 billion by 2014. Read the full release.

New Book Release: 10 Steps to Successful Customer Service

Providing great customer service is critical for the success of any business. So why do some companies think that “customer service” = pushing buttons and listening to recorded messages? Those companies need to get a copy of the latest book from ASTD Press: 10 Steps to Successful Customer Service. It provides a quick and effective check up to ensure that customer service professionals at all levels focus on key practices that keep and create satisfied customers. This book examines the challenge of creating spectacular customer service, and provides a complete outline for developing customer-oriented practices within an organization. Written for customer service professionals from frontline providers to executives, these Ten Steps can help jump-start a successful customer service program. In 10 Steps to Successful Customer Service author Maxine Kamin provides a thorough background in the philosophy of customer service and includes tools like worksheets, checklists, tips, and exercises. Kamin, an expert in customer service, has consulted with Fortune 500 companies, universities, governments, and other organizations. She facilitates customer service training programs nationwide.

ASTD Books on Social Learning, Customer Service Are Top Picks

Two ASTD books have recently been featured as “Top Picks.” The New Social Learning by ASTD CEO Tony Bingham and Marcia Conner was featured on the Washington Post’s leadership blog as a Top 5 Pick in leadership books. It was also featured on Livemint.com as a Top Pick as well. I also heard from Bill Keenan, the editor of the Customer Service Newsletter, who said they’ve selected ASTD author Maxine Kamin’s book 10 Steps to Successful Customer Service as one of the best customer service books for 2010! Bill tells me they’ll be featuring the book in the February issue. I’m really looking forward to seeing that!

9 Positive Customer Service Actions

ASTD author Maxine Kamin, director of professional development at Childnet and founder and president of TOUCH Consulting, shares with us some valuable customer service tips: “If you’re in a service field, did you ever ponder, ‘What was I thinking when I took this job?’ That’s when your good will is taxed and your nerves are shot. Your smile is beginning to wane, and the demanding and sometimes demeaning behavior of customers is getting you down. Ironically, that’s when you really do need to answer the question, ‘What was I thinking?’ Most people who enter a service field want to help others in some way. Whether you are an executive, a manager, or a front-line staff member, the foundation of all customer service is caring, letting others know that you really do want to solve their problems, and that you want them to be satisfied, with you, your company, and your expertise. Your enthusiasm is paramount to your success. Consider these positive actions: For more tips on customer service, see Ms. Kamin’s new book, 10 Steps to Successful Customer Service. This easy 10 step book is for executives, managers, and front-line staff. Learn how to establish a positive customer service environment, review research and read stories about situations gone bad that could have been turned into magic moments.

10 Steps to Successful Customer Service: Now Available

Providing great customer service is critical for the success of any business. Pushing buttons and listening to recorded messages is not good customer service, but many companies think it is. The latest book in the “10 Steps” series from ASTD Press, 10 Steps to Successful Customer Service, provides a quick and effective check up to ensure that customer service professionals at all levels focus on key practices that keep and create satisfied customers. This book examines the challenge of creating spectacular customer service, and provides a complete outline for developing customer-oriented practices within an organization. Written for customer service professionals from frontline providers to executives, these Ten Steps can help jump-start a successful customer service program. In 10 Steps to Successful Customer Service author Maxine Kamin provides a thorough background in the philosophy of customer service and includes tools like worksheets, checklists, tips, and exercises. Kamin, an expert in customer service, has consulted with Fortune 500 companies, universities, governments, and other organizations. She facilitates customer service training programs nationwide. To find out more about 10 Steps to Successful Customer Service, visit www.store.astd.org

Customer Service Training

A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center.

10 Steps to Successful Customer Service

10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.

After Sales Service / Customer Service

After sales service refers to all those processes which ensures that customers are satisfied with the products and services of the organization.

Driving Business Leadership through Customer Service

Many successful organizations have chosen certain value propositions with reference to their product and/or service offering. Lets understand the role of customer service in building brand leadership.

Be-Attitudes of Customer Service

Customer-facing teams must be equipped with the skills needed to create excellent customer service experiences. Here are 7 attitudes of customer service.

What do Customers Want?: Five Customer Service Trends | Magentrix

The truth: You might have the best product ever, but if you aren’t listening to your customer’s needs, you’re doomed to fail. There’s no one-size-fits-all approach to customer service. We’ve got 5 trends that will help.