How to Contact Groupon. Resolving a customer service issue can be quite frustrating, but there are some easy resources on Groupon that will be able help you out. First, check your account for any Frequently Asked Questions answers or…
Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.
Good customer service is the essence of any business. Quality and price matter, but friendly and efficient customer service is likely the differentiator between the preferred option and other businesses. Unfortunately, customer service is a piece of stakeholder management that is frequently overlooked. This article discusses how organizations can stand out in a crowd by providing excellent customer service.
How to Be a Customer Service Agent. Customer service agents talk to customers on behalf of companies and businesses. They often answer questions, resolve problems, process sales and provide information. Some customer service agents work in…
How to Write an Email to Customer Service. When it comes to sending an email to customer service, some people may feel stuck. How do you craft these letters in email form, since they used to be done on paper? What kind of conventions or…
How to Cope in a High Pressure Customer Service Role. Customer service centres often have a high turnover, and if you are working in one you may find your job very stressful. These tried and tested techniques will help you cope with the…
How to Create a High Performance Customer Service Leadership Team. An organization that focuses on customer service must have good leadership. But too often people are promoted simply because of their technical expertise or tenure with the…
This infographic looks at how companies are using social media sites (like YouTube, Instagram and Vine) to provide guidance to their customers, and looks at why visual customer service is important in the social age.
Learn how to provide good customer service with this Customer Service Makeover. It will show you how your small business can provide the good, better or even superior customer service that consumers want.
Real customer service story how about broken promises and customer service failures cost Panera Bread thousands of dollars with each incident. Expert analysis of the true value of a customer who is lost when amenities fail to meet expectations.
To find out if your business is providing good customer service here are some tips for getting feedback from your customers and/or clients with a link to a customer service survey that you can use.
Get expert analysis of the surprising and consistently high level of customer service experienced at the Waffle House restaurant chain and find out how the best customer service can be achieved by any restaurant with commitment and care.
You’ll never survive as a business if you don’t have a loyal customer base. Learn best practices for customer service, build customer loyalty, and train your customer-facing staff to provide the best possible service.
From training your staff to dealing with unhappy customers, the service at your restaurant can make or break you. Keep customers coming back again and again with these tips for great customer service.
An examination of the latest data from the American Customer Satisfaction Index (ACSI). The ACSI Federal Government Report 2014 outlines the effects of failing customer service and poor professional behavior by agency staff.
Feedback USA, a pilot program launched July 2015 by the General Services Administration, sets out to uncover the truth about customer service in the federal agencies that citizens use the most.
Customer service is a core function of government. Although a few agencies are meeting expectations, it seems that most customer service interactions with government agencies frustrate and disappoint citizens. Now is the time for government to identify ways to improve how agencies deliver customer service.
Lisa Danzig, co-leader of this initiative.writes that while good customer service can be a very difficult thing to achieve, some simple fundamentals apply: knowing the customers and their needs focusing on the customer experience when designing programs and service delivery setting customer expectations and getting their feedback celebrating employees who do this well.
Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer-centered business is often a very successful business…
Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Seventy-nine percent of respondents from hi…
Customer service positions among young and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc. , a leading domestic provider of outsourced call center and customer contact solutions . “Because of the downturn and the need to build customer loyalty, U.S. contact centers are rapidly growing,” said Mark Wilson , co-founder and CEO of Ryla. “Companies are realizing it costs six times more to acquire new customers than it does to retain existing customers; great customer service is a vital link to customer retention.” According to a recent Frost & Sullivan report, U.S. call center revenues are expected to hit $29 billion by 2014. Read the full release.
Providing great customer service is critical for the success of any business. So why do some companies think that “customer service” = pushing buttons and listening to recorded messages? Those companies need to get a copy of the latest book from ASTD Press: 10 Steps to Successful Customer Service. It provides a quick and effective check up to ensure that customer service professionals at all levels focus on key practices that keep and create satisfied customers. This book examines the challenge of creating spectacular customer service, and provides a complete outline for developing customer-oriented practices within an organization. Written for customer service professionals from frontline providers to executives, these Ten Steps can help jump-start a successful customer service program. In 10 Steps to Successful Customer Service author Maxine Kamin provides a thorough background in the philosophy of customer service and includes tools like worksheets, checklists, tips, and exercises. Kamin, an expert in customer service, has consulted with Fortune 500 companies, universities, governments, and other organizations. She facilitates customer service training programs nationwide.
Two ASTD books have recently been featured as “Top Picks.” The New Social Learning by ASTD CEO Tony Bingham and Marcia Conner was featured on the Washington Post’s leadership blog as a Top 5 Pick in leadership books. It was also featured on Livemint.com as a Top Pick as well. I also heard from Bill Keenan, the editor of the Customer Service Newsletter, who said they’ve selected ASTD author Maxine Kamin’s book 10 Steps to Successful Customer Service as one of the best customer service books for 2010! Bill tells me they’ll be featuring the book in the February issue. I’m really looking forward to seeing that!
ASTD author Maxine Kamin, director of professional development at Childnet and founder and president of TOUCH Consulting, shares with us some valuable customer service tips: “If you’re in a service field, did you ever ponder, ‘What was I thinking when I took this job?’ That’s when your good will is taxed and your nerves are shot. Your smile is beginning to wane, and the demanding and sometimes demeaning behavior of customers is getting you down. Ironically, that’s when you really do need to answer the question, ‘What was I thinking?’ Most people who enter a service field want to help others in some way. Whether you are an executive, a manager, or a front-line staff member, the foundation of all customer service is caring, letting others know that you really do want to solve their problems, and that you want them to be satisfied, with you, your company, and your expertise. Your enthusiasm is paramount to your success. Consider these positive actions: For more tips on customer service, see Ms. Kamin’s new book, 10 Steps to Successful Customer Service. This easy 10 step book is for executives, managers, and front-line staff. Learn how to establish a positive customer service environment, review research and read stories about situations gone bad that could have been turned into magic moments.
Providing great customer service is critical for the success of any business. Pushing buttons and listening to recorded messages is not good customer service, but many companies think it is. The latest book in the “10 Steps” series from ASTD Press, 10 Steps to Successful Customer Service, provides a quick and effective check up to ensure that customer service professionals at all levels focus on key practices that keep and create satisfied customers. This book examines the challenge of creating spectacular customer service, and provides a complete outline for developing customer-oriented practices within an organization. Written for customer service professionals from frontline providers to executives, these Ten Steps can help jump-start a successful customer service program. In 10 Steps to Successful Customer Service author Maxine Kamin provides a thorough background in the philosophy of customer service and includes tools like worksheets, checklists, tips, and exercises. Kamin, an expert in customer service, has consulted with Fortune 500 companies, universities, governments, and other organizations. She facilitates customer service training programs nationwide. To find out more about 10 Steps to Successful Customer Service, visit www.store.astd.org
From the ATD 2015 International Conference & EXPO: Why is delivering legendary service so challenging in the healthcare industry, and what can we do to deliver on our promises to both internal and external customers?
A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center.
10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.