How to Write an Internal Communications Plan. Leaders are recognizing the importance of having strong internal communications in their organizations. This communication between leaders and their teams, or between team members, keeps…
How do you break through white noise? How do you communicate to your audience that what you need them to do is important? What it boils down to is a thoughtful communication plan that includes a focus on people, process and technology.
We could see it coming – the massive armies of the information technology and communications industries finding a killer app that they all could claim ownership of, and one of huge revenue potential. Welcome to the war of unified communications.
What’s in the air? Wireless communications, of course. This article will explore today’s wireless landscape, technology trends that will power tomorrow’s capabilities, and business capabilities that will undoubtedly emerge.
Terence Upson doesn’t waste time. In his first 18 months at upstart wireless carrier Cricket Communications Inc., he helped launch an enterprise program management office (PMO). Aware of the skepticism, he made sure the PMO delivered.
Listen up, IT project managers: If you’ve been casually following the UC market, get on the stick pronto, and find out what’s going on. If you don’t, your livelihood could be seriously affected.
We always give a great deal of attention to project communications with senior management, customers and sponsors. But in order to make the project and all of these stakeholders successful, the project manager needs to diligently nurture one more channel: project communications to and from project team members.
For a project team to provide results, satisfy project goals and then meet final delivery expectations, an effective and shared communications effort needs to be incorporated into its everyday operations.
Agile methods recognize the increased need for communication and provide a variety of tools and checkpoints to help avoid the classic project mistakes of mismatched expectations and confusion. In the absence of a visible physical product to point at and measure, we need to be constantly confirming understandings and aligning ideas against increments of the final solution.
By optimizing communication along three channels — upward (executives), lateral (clients, functional managers) and downward (team members) — throughout an organization, project leaders can minimize risks and improve outcomes.
You know how important communication is among your team–it can make or break everything. Upon closer inspection, the way agents communicate is just as crucial to your project. How they interact, when they interact and where they interact are fundamental to the success of an agent-based system.
For any and all projects you lead, a constant mantra should be “keep the stakeholders involved.” It will help you to get ahead of potential risks and changes to scope as your project moves towards completion, and it will be critical to its ultimate success. When in doubt, overcommunicate.
“This article looks into practical integration situations in telecommunication projects and the strategies developed for overcoming them. It will also offer hindsight into various types of telecommunication projects with both fixed and mobile operators.
On a project to create a multi-site commerce platform, collaboration is crucial because so many different stakeholders representing various areas of the company are involved. A communications map prepared in conjunction with the project plan can help ensure that the necessary interactions take place.
This paper focuses on communications in a global project management context where project stakeholders reside worldwide, and discusses three critical success factors for achieving successful global project communications: frequency, furthering, and format.
Use the features of Web meeting technology to deliver powerful, consistent messages to a global workforce. These seven tips and techniques will also help build confidence in your leadership ability.
To get better return on investment in your communications training efforts, choose a structured program that values your people’s time, applies to current project work, is flexible but mandatory, and allows participants to engage in self-evaluation.
How can something that is fundamentally quite simple be so difficult to understand? How can a skill that is the foundation of project management, and in fact all business, become so difficult so quickly? And why do we often make it so challenging to do something so easy?
Status sharing is key to PMO success, and newsletters have become the favorite transmission for managers to stay on top of milestones. Get help with your communications using TEAPOT–every PMO chef’s magic potion.
How do the rules around communication change when we add the global element? When we add a global perspective into the picture, things can get a lot more complicated. The physical distance can be a big part of that–as can time, language and culture. In this article, we look at how communication needs to adjust on a global project in order to remain effective.
Looking for a new gig? Or, just want to do some window shopping? We’ve hand-picked some of the coolest marketing and communications opportunities out there right now, from entry-level to executive positions.
Interested in PR, marketing, or corporate communications? In the next installment of our “How to Break Into” series, we’re bringing you advice from industry insiders on how to launch your dream communications career.
Recent trends in the use of social media and mobile technology have given governments fresh opportunities to engage and educate a diverse array of citizens. Sixty-nine percent of adults in the United States were using social networks as of August 2012, according to the Pew Internet and American Life. Two-thirds of them report using Facebook, 20 percent are on LinkedIn, and 16 percent are on Twitter. Figure 1 on the next page reveals that social networking use has grown among…
(From marketwire) — According to the first annual Workplace Communications Impact Survey, conducted online in September 2010 by Harris Interactive and sponsored by Yammer, Inc., companies still have a long way to go in improving internal communications and collaboration. This survey of 1,168 adults who are not the only person that works at their company/organization, shows that communication bottlenecks have a direct impact on employee productivity, and that the majority of employees do not feel valued by their company or comfortable sharing ideas or feedback with senior management. The survey found that most employees don’t think their company excels at internal communications. Read more.
At its core, the moving of information. More broadly, the ability to both express oneself effectively through various and appropriate media (writing, speaking, graphics), including understanding audience requirements, needs/pain points, and knowledge, and also effectively listening to others express themselves. Part of communication is knowing what is “in it” for the audience. All communication has a credibility component. Communication strategies often need to be created. Having a weekly open house to combat a rampant rumor mill might be critical. As organizations and teams become more distributed, ad hoc (so called “water-cooler”) communication becomes less reliable, and so formal communication technique need to be established. Picking the right genre is important. Letters have different requirements than email. In fact, the best way to trash someone’s career is to circulate a colleague’s instant-messaging comments reformatted as a letter. Videoconferencing is more formal; web-cams are more casual. Dynamically customizing the content increases effectiveness. This could be based on audience questions, or for self-paced content, providing alternative paths through the content, such as using hyper-linking. An effective communication strategy might involve having the audience do some exercises to internalize the information. This could be everything from taking notes at a lecture to playing a marketing mini-game around the release of a new soft drink or movie. Emotional associations can also be critical. Politicians use the icon of the United States flag. Computer games might tie into famous athletes or movies. Advertisements shamelessly use idealized models, professions, or roles (showing a mother buckling up her children in a minivan while talking about some new fast food product). Create a verbal label for a complicated idea, and you shape the perception of the idea. There are legal requirements for communications, especially around product recalls and shareholder information. Organizations often have different uses of Public Relations and advertising. Some communication is passive. What we wear to work or how we style our hair broadcasts our affiliations and even aspirations. Corporations choose colors and fonts carefully. Some communication strategies are malicious. Spread a lie through so many channels that it becomes thought of as a truth. An ethically-challenged leader leaks a lie to a newspaper anonymously, and then publicly refers to the article as a source of credibility. In the computer world, there are “denial of service” attacks, where many computers try to communicate with a single site in order to overwhelm and shut down the site. And again, I ask the question that no one will answer. Do you have any formal learning programs around communication? If so, to whom and how? If not, why not: a) it is not important, or b) it is really important, but we don’t do it because _____.
In recent decades, there has been a spurt in the instances of professionals travelling to different countries all over the world for business and work related activities. This article discusses how cultural sensitivity and cultural sensitization would go a long way in ensuring that these trips pass off without any hassles and how understanding of the culture and customs of the hosts would help smoothen matters.
Marketing Communication is an integral part of any companies overall growth process. Communication is achieved through advertisement, sales promotion, public relation exercise, direct marketing and interactive marketing.
Geographical boundaries are fast diminishing at least in the business world. Organizations have teams that are geographically dispersed. In order to support fast and efficient decision making, they get custom developed communications-driven and group decision support systems. These types of DSS make it easier for every team member to access information and communicate with others in real time.
Wireless Communications for Everybody from Yonsei University. This course will provide an introduction and history of cellular communication systems that have changed our lives during the recent four decades and will become an essential and …
Introduction to Satellite Communications from Institut Mines-Télécom. How is a satellite built? How do they fly? How do they communicate and how does the network operate? You will get all the answers in this course from teachers and researchers …
Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more from IE Business School. Just how familiar are you with a marketing communication campaign? Learn more about this key pillar in the marketing mix and …
Data Communications and Network Services from Cisco. Welcome to the third of five courses in the Cisco Networking Basics Specialization. Now that you know the basics of what an network is and how the devices on a network communicate with each …
How to Disconnect Your Centurylink Service. CenturyLink is a telecommunications company that offers various products like Internet, television, and voice services. It’s based in Monroe, Louisiana, and is currently one of the largest…
How to Be a Call Center Agent. Working at a call center requires discipline and communications skills. As a customer service representative, you’ll encounter complaints as well as questions about the company you work for. A call center is…
How to Stand Up for Yourself Without Hurting Someone’s Feelings. Standing up for yourself takes confidence. When you want to be aware of others’ feelings, you must be careful. By using assertive communications skills, you can demonstrate…
Want to engage all of your stakeholders quickly and communicate with them throughout the project? Stop being so selfish! It’s not just about you. The decisions one PM made that supported communications on his project had mixed results, giving him some valuable lessons in the process.
Six factors: power, ignorance, greed, momentum, appearance, and necessity define the ‘Pigman Principle,’ and often result in irrational decisions being made by otherwise rational leaders. The author explains how to identify which factors influence your project’s sponsors and how to leverage these factors to manage your interactions and communications with sponsors more effectively.
Taking a lesson from the automobile industry, some project managers have found ways to improve project team and stakeholder communications through the use of tools that help people better visualize the status of projects and related issues. Here is a primer on Visual PM–its origins, use and more…
University of Management and Technology and the Project Management Institute’s IT and Telecommunications Specific Interest Group will offer a scholarship twice a year to qualified IT & Telecom SIG members.
Though the purchase of social networking technologies by the top maker of networking equipment for telecommunications providers may look unusual to many, Cisco believes it has a well-founded rationale as it welcomes Web visitors to a “human network.”
Project managers, change is in the air. Well, change has been in the air for quite a while, so you’ve probably been smelling it: Social media is not just for keeping in touch with family and friends or for the marketing department at work. The principles and benefits of social media are yours for the taking when it comes to improving communications within the team and among your project stakeholders.
Numerous studies over the years have shown that achieving business/IT alignment can lead to a unifying direction for a company, better leveraging of IT, improved communications, more efficient allocation of resources and increased competitive advantage. Yet, other studies reveal that few companies actually achieve alignment between their business and their most strategic weapon, technology. What they need is an integrated product management process that provides both vertical and horizontal alignment for developing products, systems or services.
There’s a lot going on in a project, so how can you ensure that your communications pierce the consciousness of your busy team? Here are a few creative approaches that have been proven effective in real-world projects.
A project manager has many responsibilities to the team. Some (direction, communications) are more obvious than others (providing context, looking for training opportunities, maintaining a work-life harmony). Obvious or not, these activities are essential to developing high-performing teams that deliver successful projects.
Project managers have hundreds of choices when it comes to open-source content management systems that can share files, post news, host newsletters, and manage communications across the project team. Best of all they’re free. But you do have to spend some time to find one that best suits your needs.
When project managers use the right tools and techniques, surveys can inform decisions, benchmark progress and serve as a vital communications channel with external or internal stakeholders, customers and end-users. But there are pitfalls to be aware of and avoid.
Project estimation and planning in the absence of historical data are always challenging. This article is based on an actual fixed-price software development, called project “X,” for a large telecommunications company in Germany, which was executed between June 2009 and February 2010. The project involved a total of 25 people in two different geographic locations. Because the technology mix involved was new (J2EE/Swing), the project organization did not have any historical data to support the estimation process. The actual results were very close to the estimates, with 98% accuracy, and the project was delivered on time and within budget.
The process of managing a project’s communications should keep all participants, both team members and all key stakeholders, up-to-date on the project’s progress. The process should also help project managers and project leaders make major project decisions and reach critical project milestones and project objectives. To achieve a successful outcome, project managers need a vast amount of information, such as expectations, goals, needs, resources, project plans and schedules, status reports, and budgets and purchase requests. They also need to communicate this information, at regular intervals, to all team members and other project stakeholders.
As the year draws to an end, it’s a good time for self-examination, professional and personally. For project managers, it’s important to conduct an honest assessment of your leadership and communications performance this past year — and identify opportunities for improvement in the coming year.
In the first part of this series, we examined how negotiation plays an integral part in almost all project communications. We touched upon how different players in a project team may negotiate to meet different interests. We also discussed how a principled negotiation differed from the typical ‘tough act’ approach. In this part, we will be stepping deeper and discussing a tool kit that contains five steps that would help enable parties to conduct a principled negotiation.
This webinar is for practitioners interested in the PMBOK® Guide Knowledge Area of project communications. It focuses on communication planning and explains why communication is so important in project management.
Remember those $800 toilet seats and $1,400 screwdrivers that made American taxpayers hate the Pentagon? Here’s another horror story to make you clutch your wallet tightly. Several years ago, the U.S. government spent millions on a telecommunications software system to manage its worldwide secure communications for all branches of its military. While the big brass was committed to implementing the software, military and civilian bureaucrats stonewalled the project to death. Read about one project managerand disgusted taxpayercaught in the implementation stalemate.